PATIENT FLOW MANAGER, HOSPITAL ANCILLARY SERVICES
Salary: $50,000-60,000 per year
Other Forms of Compensation: Up to $2,500 annual bonus
Reports to: Unit Director
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
As a Patient Flow Manager, you will provide leadership and oversight for patient transportation and constant observation services within a hospital setting, including managing a team of Patient Flow Coordinators, Constant Observers, and Transporters
Key Responsibilities:
- Lead and oversee patient transportation and constant observation services to ensure safe, efficient, and compliant patient coverage across the hospital
- Demonstrate and reinforce proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to safety standards
- Develop, communicate, and oversee dispatcher logic, workflows, and transporter activities; actively monitor and supervise dispatcher performance to ensure timely and accurate patient movement
- Coordinate patient transportation and observation services with nursing units and other departments to ensure seamless communication, workflow alignment, and service delivery
- Monitor daily staffing assignments for transporters and constant observers; adjust coverage as needed to ensure consistent compliance with established procedures and patient safety requirements
- Orient, train, coach, and develop team members across all levels, including Patient Flow Coordinators, dispatchers, transporters, and constant observers
- Conduct regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety and regulatory protocols
- Foster strong partnerships with nursing leadership and supervisors to promote transparency, collaboration, and timely issue resolution
- Ensure compliance with all applicable regulatory and accrediting standards, including Federal, State, Joint Commission, OSHA, and CDC requirements
- Support the Unit Director in achieving financial objectives by operating within budget guidelines and assisting with cost control measures
- Participate in continuous quality improvement efforts and perform additional duties as assigned
Preferred Qualifications:
- 1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
- Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment
- Ability to review data, identify simple trends, and understand how they affect daily operations
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1524304
TouchPoint
PASCHA A BELNAVIS
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