MDM Customer (STEP) Lead- Minneapolis, MN
Starting pay: 75,000.00- 80,000.00
Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!
Canteen One offers a variety of career opportunities, including:
- Customer Service
- Accounts Receivable / Consolidation Services
- Finance / Accounting
- Client & Account Management
- Vendor Relations / Operations
- Information Technology
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The MDM Customer (STEP) Lead supports Canteen One by overseeing customer master data setup, quality, and governance across enterprise systems. This role partners with Operations, Implementation, Finance, and Technology teams to ensure accurate, timely, and consistent customer data that enables effective execution, reporting, and decision-making across the business. The position provides functional leadership, process oversight, and continuous improvement for customer master data activities.
Key Responsibilities
Master Data & Business Operations Support
- Lead ongoing customer master data setup and maintenance within STEP and integrated systems
- Serve as a functional subject matter expert for customer data and its downstream operational and financial impacts
- Act as the primary liaison between Canteen One, field operations, implementation teams, and system partners to resolve data issues and escalations
- Support enterprise initiatives involving customer data integration across ERP, CRM, and operational platforms
Data Integrity & Governance
- Ensure data accuracy, completeness, and integrity through validation processes, reporting, and controls
- Identify data quality issues and implement corrective actions through improved processes and standards
- Partner with data owners and stakeholders to support consistent data governance practices
Process Improvement & Documentation
- Analyze current workflows and identify opportunities to improve efficiency, accuracy, and scalability
- Develop and maintain SOPs, process documentation, and training materials
- Support system enhancements and participate in testing, requirements definition, and validation
Team Leadership & Workflow Management
- Coordinate and prioritize workloads to ensure service levels and deadlines are met
- Provide guidance, coaching, and escalation support to team members
- Monitor request volume, turnaround times, and performance metrics; communicate priorities and status to leadership
Qualifications
- Bachelor’s degree preferred; Business, Information Systems, Operations, or related field (or equivalent experience)
- 3+ years of experience in master data management, business operations, systems support, or data governance
- Experience supporting multi-functional or enterprise environments preferred
- Prior leadership or lead-level workflow coordination experience strongly preferred
- Advanced Excel proficiency required; experience with MDM or ERP systems (STEP, SAP, JDE) preferred
- Strong analytical, problem-solving, and organizational skills
- Effective communicator with the ability to partner across operational and technical teams
- Ability to manage competing priorities in a fast-paced, deadline-driven environment
Apply to Canteen One today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CanteenOne.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1532220
Canteen One
ISAAC Warren SMITH
Nearest Major Market: Minneapolis
Job Segment:
Accounts Receivable, Food Service, Finance, Hospitality
