Service Manager - Minneapolis, MN

Job Summary

The Service Manager is responsible for overseeing all aspects of equipment readiness, asset management, and field execution to ensure consistent, high-performing vending, micro market, and office coffee service operation.

Equipment Preparation, Refurbishment & Quality Control
•    Oversees equipment staging, preparation, refurbishment, and testing to ensure all machines meet operational and quality standards prior to deployment
•    Maintains and continuously improves standardized machine setup checklists, installation checklists, and manager audit forms
•    Ensures all equipment is properly configured, tested, labeled, and aligned with asset tracking protocols and system requirements

Parts & Equipment Management / Inventory Control
•    Manages parts inventory and equipment levels to support maintenance, service calls, and installations
•    Oversees ordering, replenishment, and tracking of parts and components to ensure availability and minimize downtime
•    Maintains accurate inventory records across systems (e.g., asset management platforms) and ensures alignment between physical inventory and system data
•    Supports equipment lifecycle management including refurbishment, redeployment, and disposal processes in accordance with company standards 

Installation, Deployment & Asset Coordination
•    Coordinates and schedules all equipment installed, upgrades, removals, and relocations
•    Works closely with office and operations teams to ensure proper account setup, system inputs, and equipment selection for each location
•    Oversees execution of equipment moves and participates in installations as needed to ensure quality and efficiency

Operational Coordination & Systems Integration
•    Partners with leadership, office personnel, and technical teams to maintain system accuracy (machine data, asset tracking, account setup)
•    Ensures effective integration between field operations and internal systems, supporting visibility, reporting, and operational performance
•    Supports new account onboarding, program transitions, and refresh initiatives

Field Audits & Performance Verification
•    Conducts post-installation inspections and ongoing field audits to verify proper setup, functionality, cleanliness, and compliance
•    Utilizes audit tools and standardized forms to identify gaps and drive corrective actions
•    Reinforces uptime, quality, and service execution standards through regular field presence

Team Leadership & Performance Management
•    Supervises and develops a team of approximately 7 service team members
•    Sets clear expectations for productivity, quality, and execution
•    Provides coaching, counseling, and performance management to drive accountability and continuous improvement

Compliance & Continuous Improvement
•    Ensures adherence to all company policies, safety standards, and operational procedures
•    Maintains compliance with food safety, equipment, and audit requirements
•    Adapt processes and execution based on evolving business needs and client expectations