Craft Bartender - Mixologist - FedExForum

Job Summary

The Craft Bartender / Mixologist is responsible for delivering an exceptional beverage experience to arena guests through expertly prepared cocktails, premium spirits, and outstanding customer service. This role combines mixology expertise with the ability to work efficiently in a fast-paced, high-volume sports and entertainment environment.  The ideal candidate is passionate about craft cocktails, knowledgeable about spirits and beverage trends, and committed to providing professional, engaging, and memorable service to guests attending Memphis Grizzlies basketball games, U of M Tiger basketball games, concerts, VIP events, and other arena functions.

Craft Cocktail Preparation & Beverage Execution

• Prepare and serve craft cocktails, signature drinks, classic cocktails, mocktails, and other beverages according to established recipes and presentation standards.
• Demonstrate knowledge of spirits, wines, beers, liqueurs, mixers, garnishes, and current cocktail trends.
• Execute consistent beverage quality, proper measurements, attractive presentation, and timely service.
• Recommend cocktails and beverage pairings based on guest preferences.
• Support the development and execution of seasonal cocktails, featured beverages, and specialty drink menus.
• Maintain proper inventory levels of spirits, mixers, garnishes, glassware, and bar supplies.
• Deliver polished, attentive, and personalized service to arena guests, including premium-seat holders, suite guests, VIPs, and general admission customers as assigned.
• Engage guests with confidence, professionalism, and enthusiasm while maintaining an inviting bar atmosphere.
• Provide knowledgeable recommendations and communicate beverage ingredients, flavor profiles, and preparation methods.
• Respond promptly to guest requests, resolve service concerns professionally, and escalate issues when appropriate.
• Maintain a service style that reflects the arena's hospitality standards and enhances the overall guest experience.
  
  

Qualifications

• Previous bartending experience in a high-volume restaurant, fine dining, hotel, nightclub, premium hospitality venue, stadium, or arena preferred.
• Demonstrated knowledge of craft cocktails, classic recipes, spirits, and professional bartending techniques.
• Experience using POS systems and handling cash or electronic payments.
• Strong communication, customer service, teamwork, and multitasking skills.
• Ability to remain composed, professional, and guest-focused in a loud, fast-paced environment.
• Current alcohol-service certification and food handler certification, as required by applicable law and employer policy.
• Must meet the applicable legal age requirement for alcohol service.
  
  

Physical Requirements

• Ability to stand and walk for extended periods throughout events.
• Ability to lift and carry beverage supplies, ice, kegs, and other materials within established safe-lifting limits.
• Ability to reach, bend, stoop, and work behind a bar in a busy service environment.
• Ability to work effectively in crowded, noisy, and high-energy settings.
  
  

Schedule & Availability

• Availability to work Memphis Grizzlies games, University of Memphis Tiger Basketball games, concerts, events
• Attendance at required training sessions, pre-event briefings, and team meetings.
• Reliable transportation and punctuality for scheduled shifts.