General Manager of Catering - Fiserv Forum

Job Summary

ESSENTIAL FUNCTIONS

· Monitor email leads for BEOs and confirm that managers are following up and planning in a timely fashion.

· Work with Group Sales team to accommodate the needs of the teams and the guest and work closing with Group Sales to manage any menu changes as needed.

· Review BEOs with management and sales team weekly to confirm details.

· Mange the communication and coordination all FOH staffing needs with the labor and workforce coordinator

· Develops and continuously improves the training programs for hourly staff, supervisors and catering managers

· Confirm all foh staff, bar builds and support any set up needs such as linen and equipment rentals and confirm all F&B orders are completed properly in accordance with our ordering/transfer SOP timelines.

· Ensure that inventory management is monitored and our Cost Of Goods remain in line by managing appropriate ordering and product rotation.

· Attend weekly events meetings to review F&B needs and communicate logistical set up plans.

· Direct BEO assignments to supervisors and managers to ensure planning is always a minimum of 3+ days out for proper set up of event days. 

· Writes manager and supervisor schedule for all catering hourly (non-union) and salaried staff within a timely manner.

· Shepard the scheduling process with the labor coordinators from availability to formation, to keep labor within projected margin, ensure union obligations and satisfactory execution.

· Review assignments daily, checking for correct alignment with supervisors and managers.

· Monitor assignments and ensure staff is on track through the course of the shift.

· Line up - Pre-shift notes delivered to the team by GM. These pre-shift notes address larger concerns, like attendance, uniforms, compliance and safety issues.

· Setups - Setup days precede event days. Managers are required to "walk-through" the setups to ensure sufficient setup. Ideally, GM and/or Manager can do walk-throughs throughout the course of the day to guide and assist setups. The GM is responsible for ensuring walk through are completed post set up and notes are communicated to assigned team for each event. GM to assist in coordination for large events

· Ensure the managers and supervisors are using a Sign in/Sign out sheet to properly manage labor costs and time clock compliance - Closing manager collects timesheets at EOD, to correct time clock violations and logs payroll in a timely manner in accordance with our payroll SOPs.

· Break down - Closing managers, supervisors and servers walk through all events and confirm thorough break down. GM to assist in coordination for large events, and daily walks of all spaces to ensure proper breakdown from previous events.

· Ensure that Group Sales events are setup, broken down and run smoothly in accordance with expectations and standards of excellence.

· Performs duties as an MOD for events in rotation with other leaders and frequently works events side by side with catering team.  GM should be on site and MOD for any large events.

Qualifications

· 5+ experience in in a food and beverage operational position

· Advanced level of computer literacy

· Passion for hospitality, food service

. Excellent interpersonal and stakeholder management skills