DIR, REGIONAL IMAGING (West) Remote

Job Summary

JOB SUMMARY:

Responsible for technical leadership, support, and development of the Central or West Region DI imaging service team.  Partner with local teams to deliver expert service for diagnostic imaging equipment.

Includes training, mentoring, technical support, monitoring/leading escalations, cost productivity, and driving self-service capability.

Job Duties and Responsibilities.

The essential functions of the job include but are not limited to:

Customer Relations

• Set a positive example by engaging with and building trusting relationships with clinical customers, co-workers, vendors, and manufacturers.
• Proven track record of solving difficult problems; ability to handle difficult situations.
• Work with, promote vendor & OEM relationships to ensure service delivery requirements are met.
• Maintain effective lines of communication with field leadership for service escalations. 

Operation Excellence

• Strong work ethic and ability to work as a member of a team.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEMs.
• Provide technical support via phone, written (email or other) and on- site, as needed.
• Contribute to strategy and actively engage in service events for major repairs such as glassware to optimize service cost and delivery.
• Monitor area of responsibility for service delivery, profitability, and recommend improvements.
• Assist region team with developing service delivery plans for imaging assets.
• Support QA/RA to ensure compliance with company, ISO, and governmental policies. 

Administration

• Support parts ID and orders for repair parts, working with the local team and/or Procurement.
• Good organization and time management skills.
• Fluent in MS Office (Excel, Outlook, etc); familiar with CMMS’s – ability to learn ours.
• Perform other duties as assigned.

QUALIFICATIONS:

Education:   Bachelor’s degree in biomedical engineering; or related technical discipline; or an equivalent combination of education and experience required.

Experience: Ten (10) years multi-vendor/multi-modality DI service experience.

KNOWLEDGE, SKILLS and ABILITIES:

• Multi-modality, multi-OEM technical expertise.
• Ability to lead thru influence.
• Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.
• Ability to work independently with minimal supervision.
• Ability to prioritize, organize and handle multiple projects and activities simultaneously.
• Ability to effectively write, create, and present information and respond to questions.
• Competent in three or more imaging modalities, expert in at least one of the following: XR, CT, MR, NM, cath labs. Able to work independently to complete PM’s and expert troubleshooting.  Ability to train others in these areas of expertise.
• Demonstrated knowledge of regulatory requirements & ISO standards.

• Ability to work remote (remote diagnostics, remote troubleshooting, and technical support) and travel nationally when needed.

SPECIAL REQUIREMENTS:

• Ability to travel up to 60% of the time to customer sites, meetings, and training as required.
• Available for after hours and weekend support as needed.
• This is a remote role which requires travel to client sites within the West Region. Location preferences include but not limited to: Texas, California, Washington, Illinois