EMR Service Manager

• We are hiring immediately for a EMR Service Manager position.
• Location: Mountain View CA
• Schedule: M-F 4:00 PM - 12:30 AM
• Pay Range:  $80,000.00 - $90,000.00 annually 

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Role Summary:

The Service Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. Ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position. 

The great things you will be expected to do:

• Manage hourly technicians, ensure safety and efficient execution of maintenance duties

• Handle time corrections, pto forms, grievances, create and deliver coachings

• Support in long-term strategy, planning,, implementation and execution of initiatives 

• Support the operations by utilizing a variety of digital platforms, including analytics and business intelligence platforms in addition to CMMS, Telematics, and office packages 

• Gather, sort, verify, and enter various asset and other data types 

• Monitor and respond to support requests, building alerts, escalations, tickets

• Assist with commercial fleet vehicles, drivers, safety, accident / incident support 

• Assist with day-to-day financial and administrative tasks 

• Run various reporting, write daily recaps, analyze data, create strategies, present key metrics and outcomes verbally and in writing 

• Manage jobs and escalations with third-party vendors

• In-field support: assist team with access issues, quality assurance, problem solving, support

• Supporting the company’s fleet operations through hands-on leadership, technical support, training, guidance, including supporting with vehicle breakdowns and accidents 

Minimum Qualifications

• Bachelor's degree is preferred, or equivalent professional experience

• Commitment to safety and promoting a safe work environment

• Has a minimum of  2 years experience with food service equipment or similar facilities environment 

• Excellent communication skills both written and verbal

• Strong passion for great food, hospitality and user experience

• General understanding and experience with the maintenance of food service equipment

• Manages time effectively and prioritizes tasks to meet deadlines

• Ability to follow all Health & Safety standards

• Demonstrates good judgment and decision making skills

• Maintain a positive attitude under pressure and motivate team

• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint

• Ability to work independently as well as in a team

• Ability to work in a fast paced, changing environment

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen