Portfolio Assistant Director of Operations

Job Summary

The Assistant Director of Operations, National Account serves as a strategic and operational extension of the National Director of Operations, providing senior level leadership, execution, and oversight across the NAMER hospitality portfolio. Acting as the number two to the National Director of Operations, this role carries high visibility across operations, strategy, and project work, and is responsible for leading complex, mission critical initiatives at both headquarters and regional sites while strengthening program health and ensuring consistent execution of hospitality standards.

This position operates as a deployed operational leader, embedded at sites during leadership gaps, periods of transition, or when in person oversight is required to stabilize or elevate performance. The role partners closely with site teams, suppliers, and internal stakeholders to drive change, maintain strong client relationships, and continuously improve the hospitality experience.

Key Responsibilities

• Act as the National Director of Operations' right hand, representing program leadership in day to day operations, strategic initiatives, and escalations.
• Provide senior level operational leadership to NAMER hospitality sites to ensure strong program health, consistency, and compliance with standards.
• Serve as an onsite leader during vacancies, launches, recoveries, or high risk operational periods requiring hands on oversight.
• Lead cross functional and multi site initiatives that improve operational performance, guest experience, and program scalability.
• Plan and execute complex projects at HQ and regional sites, including new initiatives, program enhancements, pilots, and corrective action plans.
• Own delivery of mission critical initiatives from concept through execution, ensuring timelines, quality, and stakeholder alignment.
• Identify operational risks and proactively implement mitigation strategies.
• Act as a subject matter expert on hospitality program standards, ensuring consistent understanding and execution across all sites.
• Identify gaps in existing standards, processes, and tools, and partner with leadership to improve, document, and scale best practices.
• Support audit readiness, operational reviews, and performance assessments to drive continuous improvement.
• Lead and support change management initiatives across programmatic, operational, and staffing scopes.
• Partner with site leaders and suppliers to support transitions, staffing changes, and operational restructuring.
• Provide coaching, guidance, and direction to site leadership teams without direct line authority.
• Support the health of site level and enterprise client relationships through strong communication, issue resolution, and executive presence.
• Serve as a trusted partner to internal stakeholders and external partners during sensitive or high visibility situations.
• Elevate concerns, insights, and recommendations to the National Director of Operations with clarity and context.
• Partner in P&L management and financial performance across NAMER sites, including budget development, forecasting, and cost controls for food and labor.
• Support client business reviews, presenting performance data, initiatives, and roadmap updates to senior client stakeholders.
• Contribute to retention and growth strategy for the account, identifying opportunities to expand services and strengthen the client relationship.
• Support recruiting, development, and succession planning for site management and culinary leadership across the portfolio.
• Ensure sites maintain compliance with food safety, sanitation, and regulatory standards, partnering with EHS resources as needed.
• Support labor planning and staffing models across sites to balance service levels with cost targets.
• Oversee large scale catering, events, and hospitality programs at flagship or high profile sites.
• Support capital planning and equipment or facility needs across the portfolio.

Qualifications

• 8+ years of experience in hospitality operations, program management, food service operations, or workplace services within a multi site environment.
• Experience managing P&L performance and budget across multiple sites or a large, complex account, with strong command of food and labor cost drivers.
• Demonstrated success leading complex operational programs without direct people management responsibility.
• Strong background in change management, operational recovery, and stakeholder influence.
• Proven ability to operate autonomously in fast moving, ambiguous environments.
• Exceptional communication, executive presence, and relationship building skills.
• Willingness and ability to travel frequently across NAMER sites as business needs require.
• Strategic operator with hands on execution capability.
• Calm and decisive leader during transitions and high pressure situations.
• Strong influencer, able to drive results and gain buy in without formal authority.
• Process driven approach with a continuous improvement mindset.
• Trusted advisor to senior leadership and site teams.