Sr Events and Catering Operations Manager

Job Summary

The Sr. Events & Catering Operations Manager for Bon Appétit Management Company is responsible
for the successful execution of all events and catering functions, and oversees the Events & Catering
setup team. This position will also assist the Director of Events & Catering, Sr. Events & Catering
Manager/Events & Catering Manager in supervising the sales and event order communications,
scheduling and training of service staff, planning, delivery, set up, clean up, and proper invoicing for all
daily events. This position will manage Events & Catering inventory for tables, chairs, catering small
wares, equipment, and beer/wine inventory. Management of Events & Catering storage areas and
facilities. Position will also oversee the Catering fleet of delivery trucks (where applicable).

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all employees are expected to conform to the
following:

● Perform quality work within deadlines with or without direct supervision.
● Interact professionally with other employees, customers and suppliers.
● Work effectively as a team contributor on all assignments.
● Work independently while understanding the necessity for communicating and coordinating work
efforts with other employees and organizations.

Major Duties

Daily Operations

● Work collaboratively with all Events & Catering team members across all neighborhoods.
● Represents company in a courteous, efficient, and friendly manner is all customer and employee
interactions.
● Manage hourly personnel appropriately based upon business needs and events, if/when needed.
● Ensure that all daily events and catering orders are fulfilled to client and Bon Appétit expectations.
● Ensures that all necessary food items have identifiers or menus, displayed in a clean and consistent
manner.
● Greets customers courteously, and interacts with customers in a manner to ensure customer
satisfaction.
● Interact with customers and resolves customer complaints in a friendly and service oriented manner.
● Demonstrates a complete understanding of menu items and explains same to customers accurately.
● Relays relevant comments from customers directly to supervisors.
● Consistently exhibits the ability to keep up with events and catering delivery schedules and does so
calmly, accurately and efficiently.
● Manages inventory levels relating to small wares, tables, chairs, event equipment and vehicle fleet.
● Manages inventory relevant to catering beer/wine stock, and secured storage items.
● Manages monthly preventative maintenance report on Events & Catering equipment and event
areas.
● Collaborate with Chefs in planning and execution of assigned Catering events/requests as needed.
● Accommodate last minute client orders and add-ons efficiently and courteously
● Assist in the daily operations of the department.
● Consistent and efficient correspondence, coordination and execution of events while maintaining a
professional, calm and composed demeanor.

Supervision and Staff Development

● Manages Events & Catering setup personnel appropriately based upon business needs and events.
● Oversee event staff setups for food, beverage and service items according to pre-established Great
Expectations Catering standards.
● Monitors all events and ensures proper food delivery and pick up times are met.
● Ensures events and catering staff is in proper uniform and adhering to unit specific appearance
standards.
● Conducts trainings with Events and Catering staff on safety, food handling and catering
transportation.
● Works collaboratively with entire Events & Catering team across neighborhoods.
● Works collaboratively between Culinary and Events & Catering teams to ensure smooth operations
of staff and service.
● Maintain hourly staff payroll in unit timekeeping
● Assists with interviews, hiring, and training staff for Events & Catering positions.
● Provides feedback and support to employees to further their development. Counsels as necessary.
● Assists with ensuring that all Hiring and Training standards are met and documented for employees,
including but not limited to New Hire Packet, Employee Handbook Sign off Sheet, Fact Training
Completion, and Safety Training.

Culinary Program

● Works with culinary team to make ensure that all catering menu items meet Bon Appetit’s
Sustainability Commitments.
● Works with Culinary team to ensure that portion sizes are standardized and maintained for all
functions.
● Ensures that all catering orders and event sheets are distributed and updated clearly for all staff.
● Regularly participates in Events & Catering functions and reviews set up, food display, taste,
temperature and ease of use to determine better practices to implement. Works with staff on set up
and food display to make sure that all events meet pre established Great Expectations Catering
standards.

Minor Duties

Customer Service

● Be the Events & Catering experts to go above and beyond client expectations.
● Represents company in a courteous, efficient, and friendly manner in all customer and employee
interactions
● Interact with customers and resolves customer complaints in a friendly and service oriented manner
● Approaches all situations with a can-do attitude and presents solutions not problems.
● Reviews and Responds to all customer comments with in 24 hours of submission
● Relays relevant comments from customers directly to Events & Catering team

Financial Management and Analysis

● Supervises all events and catering account procedures, maintains AR list and works to keep all
invoices current, and none to exceed 30 days.
● Generates weekly financial variance report analysis and monthly promotional and marketing recap
and revenue generation reports.
● Reviews events pricing and recommends changes quarterly.

Special Events

● Assist Sr. Events & Catering Manager/ Events & Catering Manager with planning and execution of
VIP/Offsite events.
● Work collaboratively within Events & Catering team to execute specialty events and requests per
clients needs, budget and unit guidelines.
● Maintains special event marketing collateral and photographs.

Marketing and Sales

● Maintains Client base while generating new client contacts and facilitating a client referral program
● Assists with Events & Catering Open House and promotional events
● Assists with tracking Events & Catering revenue and forecasts to budget, producing monthly
reports and variance explanations.
● Develops and implements programs on campus to solicit new business, tracks participation
generated from new marketing.

FOOD AND SAFETY RESPONSIBILITIES:

● Responsible for ensuring proper presentation, portion control, and maintenance of proper serving
temperatures – follows HACCP standards, and temperature records
● Maintains sanitation and orderliness of all equipment, supplies and utensils within work area
● Comply with all health and safety regulations
● Handles food items appropriately during preparation
● Adheres to all Fact training Modules and HACCP procedures
● Attends safety meetings and participates in safety inspections
● Ensures that all injuries and accidents are reported on a timely and accurate basis
Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

● Ability to interact with diverse and high volume customer base in a friendly and efficient manner.
● Ability to use the time clock system properly, and record worked hours for processing.
● Ability to work with minimal supervision, and accomplish tasks without directs instruction, and at
times problem solve for the best solution.
● Ability to answer basic questions regarding unit operations and direct other questions to appropriate
parties.
● Posses the ability to meet Bon Appétit unit specific uniform standards for this position.
● Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.
● Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument