APPLY NOW »

Customer Relations Coordinator - New Hyde Park, NY

Salary:  $64, 000 - $67,000/ year, depending on experience

 

 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.

 

Job Summary

The Customer Relations Coordinator acts as liaison between the company and its’ customers to retain business, develop business and resolve problems.

Key Responsibilities:

• Effectively communicate with co-workers, manager(s) and other departments to accurately resolve customer needs and issues in a timely manner. All employees are always expected to speak and act with professionalism

• Responsible for the complete management of your accounts including orders, upselling, swapping, the addition and removal of equipment, contract management and renewals, monitoring the account for profitability and minimum spending amounts and taking the appropriate actions, including being able to assess the profitability of an account

• Answer all calls and emails coming into the customer experience loop to determine the action that should be taken with each call (process an order on the CDC website or in One Cup, process a product return or credit, obtain an ETA, investigate a complaint for further action, etc.). You must have good follow-up with clients

• Work from spreadsheets (same store sales, 9-month roll and no buy) to get a clear snapshot of the account; must be proficient in excel

• Create shopping lists on the CDC website for ease of ordering and customer use

• Must remain knowledgeable of our products and be able to make suggestions and recommendations

• Upsell customers and participate in monthly promotions

• Report problems to your manager to ensure customer satisfaction and a safe and professional work environment

• Work on special projects or tasks assigned by the Director or Manager of Customer Experience

 

 

Preferred Qualifications:

• Must have at a minimum an intermediate knowledge of Excel to include formulas and functions

• High school diploma required, associate’s degree or higher preferred

• Strong communication and customer service skills required

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Req ID: 1496867 

Canteen  

Leticia Pinon 


Job Segment: Chef, Culinary, Food Service, Hospitality

APPLY NOW »