Specialty Coffee Equipment Manager
- Pay Range: 75,000.00- 80,000.00
*Internal Employee Referral Bonus Available
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Specialty Coffee & Water Equipment Service Manager oversees all technical service operations for specialty coffee and water equipment across client locations. This role blends hands‑on expertise with leadership, ensuring equipment reliability, consistent performance, and exceptional client satisfaction. The manager develops service standards, leads technician training, and drives operational excellence while maintaining strong customer relationships.
Essential Duties & Responsibilities
Technical & Operational Management
- Lead troubleshooting, repair, and testing of specialty coffee equipment, including super‑automatic espresso machines.
- Oversee maintenance and monitoring of specialty water systems.
- Ensure preventive maintenance programs are executed and documented.
- Establish quality control standards and ensure compliance with safety procedures.
- Monitor equipment performance, identify recurring issues, and implement solutions.
- Manage inventory of parts, tools, and supplies for field operations.
Team Leadership
- Provide hands‑on technical support and guidance to field technicians.
- Conduct performance evaluations and coach technicians to strengthen skills.
- Promote a culture of safety, accountability, and high-quality service.
Training & Development
- Develop and deliver technical training programs for new and existing technicians.
- Create SOPs, manuals, and training materials.
- Lead workshops and refreshers to support new technologies and equipment updates.
- Mentor junior technicians to support career growth.
Customer Service & Client Relations
- Build strong client relationships and ensure high levels of satisfaction.
- Train clients on equipment use and daily maintenance when needed.
- Respond to customer concerns promptly and professionally.
- Serve as the technical liaison between clients, service teams, and vendors.
Administrative Responsibilities
- Maintain accurate service records and equipment histories.
- Assist with budgeting, forecasting, and long-term service planning.
- Support leadership with reporting and operational insights.
Skills & Qualifications
- Advanced knowledge of specialty coffee and water equipment.
- Strong troubleshooting and diagnostic skills.
- Experience leading service teams and managing technical operations.
- Ability to design and deliver technical training.
- Excellent communication, organization, and time‑management skills.
- Ability to use hand tools and diagnostic equipment.
- Ability to lift 15–50 lbs. and perform physical tasks.
Education & Experience
- 5+ years’ experience with specialty coffee or related beverage equipment.
- High school diploma or GED required; technical certifications preferred.
- Experience developing or delivering training is a plus.
- Must be 18 or older with a valid driver’s license and clean driving record.
- Must pass background check.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1521305
Canteen
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Food Service, Chef, Culinary, Hospitality
