OFFICE & CONFERENCE SERVICES MANAGER

Job Summary

The Office & Conference Services Manager is responsible for overseeing daily office operations and delivering exceptional conference and event services. This role ensures a high level of organization, efficiency, and client satisfaction while managing administrative workflows, coordinating meetings and events, and leading service teams in a fast-paced, high-profile environment.
 
Key Responsibilities
Office Operations Management
•Oversee daily office operations to ensure efficiency, organization, and professionalism
•Manage administrative processes, workflow coordination, and office resources
•Serve as a central point of contact for internal teams and external stakeholders
•Maintain a well-functioning and professional office environment

Conference & Event Services
•Coordinate and manage conference services, including meeting setups, logistics, and execution
•Plan and oversee all conference center activities and bookings
•Check conference rooms prior to client arrival to ensure readiness and standards are met
•Ensure rooms are set according to customer specifications and expectations
•Confirm Audio Visual equipment is properly set up and functioning according to client requirements
•Partner with internal departments (Conference Services, Catering, Audio Visual) to deliver seamless events
•Finalize event and meeting details with clients and communicate plans to all relevant departments

Client Services & Coordination
•Answer telephones and manage reservations for clients
•Track client and event details in internal databases
•Provide business center services when requested
•Build strong relationships with clients, vendors, and internal teams
•Respond to client requests with professionalism, urgency, and attention to detail
•Ensure a positive and seamless experience for all users of office and conference services

Leadership & Service Excellence
•Supervise and guide support staff, ensuring high performance and accountability
•Maintain exceptional service standards aligned with a high-profile client environment
•Proactively identify and implement process improvements to enhance efficiency and service delivery
•Stay informed on industry trends and share insights with staff
•Foster a proactive, service-oriented team culture

Reporting & Administration
•Run end-of-day reports and ensure accurate documentation of activities
•Monitor operational performance and identify improvement opportunities

Preferred Qualifications
•Bachelor’s degree preferred
•Minimum of 2 years of planning experience in the hospitality or conference services industry
•Proficiency in Microsoft Office Suite
•Strong organizational and multitasking skills in a fast-paced environment
•Exceptional customer service and interpersonal communication abilities
•Proactive mindset with the ability to anticipate business needs and adapt to change
•Experience working with event planning systems or reservation databases preferred

Key Competencies
•Leadership & team development
•Client relationship management
•Attention to detail & quality assurance
•Communication & coordination
•Problem-solving and adaptability
•Service excellence mindset