CORPORATE CONCIERGE

Job Summary

Reception, Greet and Manage Visitors/TD Facility Occupants
Concierge Personnel are the main point of contact to welcome, greet and manage all TD Facility visitors and occupants with tasks such as but not limited to:
-Build and maintain knowledge of applicable TD Facilities, including TD Facility changes (i.e., TD Facility layout/room locations and TD Personnel within TD Facility).
-Verify and log all TD Facility visitor names, including applicable security access level required for entry into TD Facilities and reporting lost or stolen badges.
-Provide general information, aid and guidance to visitors and TD Personnel (including general wayfinding activities).
-Notify applicable TD Personnel of any visitor arrivals or meetings and provide supervised escort for all visitors to the appropriate location in the TD Facility on an as needed basis.
-Assist visitors with accessibility needs.
-Keep up to date with planned on site meetings and events, including leveraging what the TD Facility has to offer to ensure visitors and TD Personnel are welcome and comfortable (i.e., Suggest the use the of a coat room as a place for luggage if required, or advise on where flex/drop-in workspace is available for out-of-town employees)
-Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility.
-Ensure that the front reception desk is professionally presented and in orderly fashion for receiving visitors and TD employees.
-Ensure workplace etiquette is maintained by reminding TD Personnel of standards and raise any concerns with TD 

Business Contact or TD Concierge Owner.
-Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk (i.e., Ad-hoc Project, data entry, event planning, create/post signage, decorate the TD Facility/reception area).

General Maintenance & Common Areas

Concierge Personnel are the main point of contact to manage the TD Facility to be fully functional, efficient, and maintained to a high standard and that all areas of the floor (including managing common areas) represent a welcoming, clean, and safe environment. Concierge Personnel will complete tasks such as but not limited to:
-Monitor, document, and report any issues with the TD Facility to TD Concierge Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees.
-Gathering information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance (i.e., carpet stains) and submitting the request to the applicable area (TD Help Desk or FM WO) and coordinate with the Other Supplier for access to the TD Facility, including ensuring the request is remediated and closed.
-Performing light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections.
-Maintaining tidy cafe areas, including emptying/loading dishwashers; putting away dishes; cleaning counters and appliances.
-Managing all café supplies and common area inventory levels (e.g., Approved Smallwares, supply room, coffee, soap, paper towels, sanitizer etc.).
-Monitoring and following up on the coffee and cafe supplies on a maximum inventory basis but not to exceed the par level that is pre-determined by TD.
-Responsible for general upkeep of intended location of seats on the floor (i.e., placing chairs back in their original location).
-Update community boards on each floor, with pre-approved TD content and/or review content.
-Provide basic meeting room technology troubleshooting
-Conduct daily reviews on support amenities like wellness rooms, mother's rooms, group prayer, and project rooms to ensure they are clean and stocked.
-Voluntarily act as a fire warden assisting with activities including replenishing first aid kits.
-Partner with other internal onsite food Services per Food Services SOW, where applicable. Recommend lunch and snack options and provide delivery where required.

Meeting Room Management

Concierge Personnel is the main point of contact to manage meeting rooms and is responsible for a simple, satisfied end to end meeting room experience with such tasks such as, but not limited to:
-Manage room bookings as requested (where Supplier has applicable TD approvals to do so), including larger meeting rooms requiring equipment, making sure AV/telepresence is ready to be used, making sure chairs are not broken, etc.
-Ensure correct meeting room(s) are booked based on the number of participants.
-Review the list of meeting room requirements with the meeting organizer, including the number of people, equipment, and refreshment/catering requirements.
-Book meetings with lead time for setup and/or clean-up by Concierge Personnel if catering and equipment are required,
-Ensure at least one (1) day in advance, that all Audio-Visual (AV)/Telepresence/Cisco equipment is fully functional and to contact the TD Help Desk/IT directly to remediate any issues prior to the meeting.
-Follow-up with weekly and daily bookings/reservations as required.
-Where required, find TD Facilities or alternate facilities for additional requirements, and make arrangement for sharing or swapping on other floors and notify the individuals directly immediately upon making changes.
-Ensure meeting rooms are put back in order after meetings as time allows. This includes cleaning of white boards, resetting chairs, turning off lights, removing garbage left behind as needed.
-Provide troubleshooting when AV/Telepresence/Cisco equipment is not working i.e., turning on and off.
-Assist TD out-of-town employees with securing conference room reservations and ensure their needs are met in a timely fashion.
-Act as a super-user to approve/override meeting reservations/bookings when required.

Stationery & Equipment Management
Concierge Personnel is responsible to manage and maintain all office products and equipment within the TD Facility (incl. common areas) with such tasks but not limited to:
-Proactively inspect the TD Facility to ensure an ongoing availability of office product supply (stationery, pens, etc) and photocopy paper supplies as required by and previously determined by the business.
-Handle all TD Facility office equipment issues and provide access to the floor for repairs (i.e., Photocopier/fax/printer during Concierge working hours or outside working hours as agreed to with TD).
-Distribute office supplies to appropriate areas on an as needed basis.

Mail & Delivery
Concierge Personnel is responsible as the point of contact for all mail and deliveries at their designated TD 

Facility with such tasks but not limited to:
- Update the elevator lobby directory list as required by TD.
- Receive package deliveries from TD mailroom, and sort mail as required.