District Manager

Job Summary:

The District Manager (DM) oversees Pantry and Catering Services operations across a $60M portfolio of dynamic, premier corporate client accounts in New York City, with responsibility for three buildings and multiple high-volume dining and hospitality programs. This role provides strategic and operational leadership across the portfolio to achieve operations and financial goals, with direct oversight of General Managers, the Catering Director, and culinary leadership teams.

Working closely with senior client stakeholders and internal leadership, the District Manager ensures each account delivers an exceptional hospitality experience while maintaining strong operational controls, developing high-performing teams, and identifying opportunities for growth, innovation, and continuous improvement.

Key Responsibilities: 

• Responsible for driving operational excellence, client satisfaction, financial performance, culinary standards, and service consistency across all 3 premier corporate dining locations in NYC
• Leads, manages, and encourages a complementary team of General Managers, Catering Director, and culinary teams, to provide outstanding service
• Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.) 
• May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications 
• Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability
• Serves as representative/brand ambassador of territory; attends client and community engagement events 
• Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process
• Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts 
• Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement 
• Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems
• Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting 
• Completes required reports on time as outlined by policy 
• Ensures consistent and fair administration of all policies and procedures

What We're Looking For:

• At least (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas
• Bachelor's degree preferred
• Strong executive presence and presentation skills, with the ability to confidently communicate with senior client stakeholders and leadership.
• Highly organized and detail-oriented, with a proactive, solutions-focused approach and the ability to quickly assess priorities and take action.
• Strong leadership and people-management skills, with the ability to inspire, develop, and hold teams accountable to high standards.
• Ability to manage multiple priorities and complex operations while maintaining exceptional service and client satisfaction
• Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies. 
• Has the ability to think quickly, analytically, strategically, and accurately 
• Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills 
• Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite 
• Travel is required in this position within NYC