APPLY NOW »

Hospitality Services Manager

Salary: $100,000 to $110,000/ yr.

 

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

As a Hospitality Services Manager, you will be the driving force behind delivering hospitality excellence across all components of the client contract—including café, catering, and Starbucks operations—serving 2,000–2,800 guests daily, You will partner closely with the Corporate Director of Hospitality and Regional Hospitality Champion to lead initiatives that elevate the guest experience, support brand integrity, and strengthen associate engagement. This is a high-visibility, front-facing leadership role that combines creativity, collaboration, and operational excellence to ensure every guest touchpoint reflects the highest standards of service and innovation.

 

Key Responsibilities:

  • Curate and oversee the overall look and feel of the café, ensuring alignment with client expectations and brand standards.

  • Lead the execution of seasonal promotions, marketing initiatives, and café innovation strategies to drive excitement and engagement.

  • Actively engage with guests, modeling exemplary hospitality behaviors and fostering a culture of genuine connection.

  • Collaborate with culinary and operations leaders to design and facilitate hospitality training for frontline associates and managers.

  • Develop and execute guest satisfaction surveys, focus groups, and service audits to measure the customer experience and define improvement plans.

  • Leverage data and feedback to analyze KPIs, support continuous improvement, and demonstrate ROI.

  • Lead or support Lenz (digital signage) content management for internal marketing and communication.

  • Build trusted relationships across functions—operations, culinary, HR, and marketing—and with client stakeholders.

Preferred Qualifications:

  • 3+ years leading strategic initiatives in hospitality, marketing, or guest experience roles; or 5+ years in operations or customer-facing management roles. 

  • Bachelor’s degree in business, communications, marketing, or hospitality-related field.

  • Experience developing and executing training programs or standard operating procedures (SOPs).

  • Strong interpersonal, presentation, and written communication skills.

  • Highly organized and detail-oriented with a data-informed approach to problem-solving.

  • Proficient in Microsoft Office Suite and digital presentation tools (e.g., PowerPoint).

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1456729

Flik Hospitality Group 

Jenah Freeman 

[[req_classification]] 


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Chef, Culinary, Hospitality

APPLY NOW »