Reception Manager

Job Summary

The Reception Services Manager oversees the daily operations and performance of the reception team at a premier New York City corporate dining account. This supervisory role ensures that guests, clients, and associates receive polished, high-touch service aligned with the standards of a luxury hospitality and corporate dining environment. Reporting to the Director of Reception Services, the manager supports operational excellence, team development, and a seamless guest experience.

Monday – Friday work week. Ability to work a flexible work schedule, including hours outside of the standard business day. Punctuality is a must. Ability to work overtime as needed.

 Key Responsibilities:

• Monitors staff to ensure that standard operating procedures are followed. Ensures all security protocols for visitor processing and admittance are adhered to.
• Fills in at various receptionist desks as needed, providing client support including answering incoming calls, welcoming clients or guests, preparing meeting rooms, monitoring shared mailboxes and completing conference room reservations.
• Serves as an initial escalation point for client questions or concerns. Obtains event requirements from clients and completes conference room reservations for meetings in EMS reservation system. Relocates existing bookings as needed to accommodate executive requests.
• Audits EMS Visitor Data for receptionist team and also assists with general data auditing.
• Completes weekly schedule for the receptionist team, ensuring adequate receptionist coverage throughout the business day. Provides coverage for callouts.
• Enters weekly schedule into MyStaff and assists Director in processing the weekly payroll for the team.
• Maintains time off requests and adds approved time off to the team calendar.
• Liaison with other internal departments such as AV and Catering, as well as external service providers such as Facilities and Security, to ensure events are executed flawlessly.
• Runs daily, weekly and monthly reports.
• Reviews events calendar and ensures coverage for after-hours events as needed. Adds overtime labor charges to EMS.
• Monitors Welcome Center visitor badge printing supplies as well as general supplies needed by the receptionist team.

What We're Looking For:

• Minimum of three years of experience in the hospitality, receptionist or customer service fields
• Demonstrated ability to anticipate problems and render a seamless customer service experience
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel and Outlook). Knowledge of EMS is a plus.                                              
• Strong written and verbal communication skills. Fluency in more than one language is a plus.
• Ability to lead, manage, and inspire others. Exudes teamwork and hospitality
• Ability to meet deadlines             
• Flexibility to adapt to business changes and challenges
• Previous managerial experience and/or training is a plus
• Prior experience working for Restaurant Associates and/or Compass Group is a plus.
• High school diploma or equivalent required. BA degree a plus.