Regional Director of Operations

Job Summary

The Google Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Google Food program’s mission is to inspire and enable the Google community members to make food choices and enjoy food experiences that support them in being their best.  Based on the program’s vision and mission, the Google Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the Responsible Business framework, and Behavioral Economics.

The Operations team exists to support the global Google Food program and its values both to Googlers, and to the vendor partners.

The NYC Regional Director of Operations will oversee the NY region of the Americas Portfolio

Role Summary:
The NYC Regional Director of Operations is the key partner to the Google Food Team for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees culinary, cafe, food spot, catering in partnership with the other Line of Business owners.  The role also partners with the support functions, such as procurement, HR, Finance, MCE, Culinary, Business Excellence  and both workplace and food safety to deliver on program expectations and goals.  Identifies, motivates, trains, develops and directs managers to deliver exceptional results and accomplish goals and projects.

The NYC Regional Director of Operations will focus on all aspects of the Google Food program in a specific region in order to support operational excellence.  This position reports into the Americas RVP and will leverage their strong business knowledge, culinary, hospitality and people management skills to deliver positive results for all aspects of the Food Program.

The great things you will be expected to do:

• Is a key stakeholder with our partner and all teams to operationalize the food program
• Designs, manages and owns the overall experience
• Drives a culture of excellence throughout the business
• Has a passion for quality food preparation and taste
• Oversees all partner, sector and Compass driven initiatives
• Manages and mentors toward business goals, ensuring the maturation and training of senior management
• Monitors and manages all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Communicates with everyone with honesty and integrity
• Ensure teams work within budget while maintaining program standards
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications

• Minimum of four (4) years college education. A minimum of 10-15 years of industry experience in place of a degree.
• Minimum of 5 to 7 years management experience supervising senior managers
• Multi-unit restaurant or hotel experience a must
• Ability to take complex business issues or initiatives and apply creative problem solving or strategies for timely implementation
• Ability to effectively communicate, motivate and interact with all levels within the organization
• Strong passion for great food and hospitality
• A proven track record as an innovative and financially responsible manager
• Experience in R/D, operations, or concept development a plus
• A proven track record of leadership
• Proven industry contacts and relationships that can be leveraged in networking and recruitment of other team members
• Proven ability to enhance profitability, sustainability and creativity across all channels in alignment with business strategy
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to speak and present effectively in a group setting to Associates, Managers and our partner and represent the Google Food Brand
• Maintain a positive attitude under pressure and motivate team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Ability to work in a fast paced, changing environment

Physical and Language Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to;

• Stand, talk or hear, and taste or smell.
• Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl.
• Specific vision abilities required
• Ability to read, understand and speak English to perform essential functions of the job

Leadership behaviors (Compass internal values)

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
• Openly share and co-create – Delegates tasks to develop others
• Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits
• Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation
• Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
• Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
• Taking the responsible approach to business