Restaurant Manager

Job Summary

We are seeking a polished and service-driven Restaurant Manager to join the team at La Mercerie, the celebrated restaurant by Roman and Williams Guild, located in SoHo. La Mercerie is more than a restaurant—it is an immersive Parisian-inspired experience, where design, cuisine, and hospitality live in harmony. Guests dine among Roman and Williams Guild’s hand-finished furnishings, tableware, and lighting, surrounded by a spirit of craftsmanship and beauty that defines both the restaurant and the Guild itself.

The ideal candidate is a refined hospitality leader who embodies both operational excellence and the artistry of service. As a Restaurant Manager, you will oversee daily dining room operations and team performance, you will also curate the guest experience from the moment of arrival; managing the door, seating, and the rhythm of service with grace and precision. This is a hands-on, floor-facing leadership role for someone who thrives in a high-volume, luxury environment and believes that true hospitality is both timeless and deeply personal.

What you’ll do:

• Serve as the visible leader on the floor, setting the tone for warm, refined hospitality throughout every service

• Manage all aspects of guest arrival, reservations, and seating flow to balance operational efficiency and guest comfort

• Lead, train, and inspire the host and front-of-house team to deliver impeccable service that reflects La Mercerie’s identity

• Build relationships with regular guests and VIPs, cultivating recognition and loyalty

• Collaborate closely with the culinary, pastry, and beverage teams to align service and pacing with the menu experience

• Oversee daily restaurant operations, including staffing, floor management, and guest relations

• Partner with leadership on scheduling, inventory, and operational needs

• Handle guest inquiries and concerns with poise, diplomacy, and a solution-oriented mindset

• Ensure that every detail from greeting to farewell reflects the artistry, care, and warmth of the Roman and Williams Guild

What we’re looking for:

• 3–5 years of leadership experience in fine dining, boutique hotels, or luxury hospitality

• Experience as a Maître D’, Head Host, or Restaurant Manager in a high-volume, service-focused environment

• Exceptional interpersonal skills and a natural ease with high-profile clientele

• Deep understanding of luxury dining service standards and guest experience design

• Ability to manage floor operations while personally engaging guests with composure and warmth

• Strong organizational and communication skills with attention to detail

• Flexibility to work nights, weekends, and holidays as part of a hospitality-driven schedule