SENIOR SPECIALTY SERVICES AMBASSADOR
Salary: $27 - $28 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Senior Specialty Services Ambassador will focus on operational excellence, guest satisfaction, and health & safety standards. Makes and serves coffee/espresso drinks. Handles inventory according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.
Essential Duties and Responsibilities:
- Lead and support barista team during shifts to ensure smooth operations and excellent guest experience
- Prepare and serve coffee and espresso drinks for customers using standard measures and recipes
- Train new hires and coach team members on beverage preparation, customer service and safety procedures
- Enters orders accurately into POS device
- Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
- Monitor product quality, cleanliness, and presentation standards and ensures all display foods are merchandised attractively per standards.
- Maintains sanitation and orderliness of all equipment, supplies and utensils.
- Assist with scheduling, shift coverage, and labor optimization
- Keeps display equipment clean and free of debris during beverage service.
- Cleans equipment and workstation thoroughly before leaving the area for other assignments.
- Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
- Serves customers quickly and efficiently, and prevents delays in serving lines.
- Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
- Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the decision-making process.
- Support inventory management, ordering, and stock organization
- Performs other duties as assigned.
Qualifications:
- Barista or café experience preferred
- Prior leadership or supervisory experience strongly preferred
- Strong communication, multitasking, and customer service skills
- Knowledge of espresso equipment and specialty coffee preparation
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1507643
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Event Planning, Food Service, Hospitality
