Senior Receptionist - Mizuho Americas
Salary: $29-$32 / hourly
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Senior Receptionist delivers a high level of hospitality to all clients, guests, vendors, and employees. This role ensures a welcoming, professional reception experience while supporting daily operations and maintaining awareness of client needs and business activity.
Key Responsibilities
• Support the Reception Services Manager to ensure a positive and memorable guest experience
• Greet all guests promptly, making eye contact within 10 feet and using standard greetings
• Maintain a friendly, professional, and approachable presence at all times
• Serve as a resource for wayfinding, hospitality services, and general inquiries
• Assist with check-in, register guests in the security system, and escort them to destinations
• Coordinate conference room bookings based on client needs
• Review and memorize VIP profiles; recognize and welcome VIPs to service standards
• Maintain awareness of daily business activity and communicate updates with the team
• Share relevant information with colleagues during guest interactions and escorts
• Provide operational support as needed, including lunch coverage and callouts
• Support onboarding and training of new associates and complete required checklists
• Participate in cross-training across reception functions
• Build relationships with employees and repeat guests to enhance their experience
• Follow Standard Operating Procedures and maintain service standards
• Escalate issues to the Reception Services Manager as needed
• Understand and execute emergency procedures, including fire protocols
• Maintain required hospitality appearance standards
• Demonstrate knowledge of the building, local area, transportation, and restaurants
• Stand and walk frequently throughout shifts; lift and carry up to 30 lbs
• Perform additional duties as assigned
Preferred Qualifications
• High school diploma with 2+ years of hospitality or customer service experience in a hotel or corporate environment
• Strong organizational and multitasking skills
• Proficiency with office technology and computer systems
• Ability to remain calm and effective in high-pressure situations
• Strong client service skills with a focus on exceeding expectations
• Reliable, punctual, detail-oriented, and able to maintain confidentiality
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1526930
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Hotel Reception, Event Planning, Receptionist, Hospitality, Administrative
