Service Director
Position Title: Service Director
Salary: $100,000 - $110,000
Other Forms of Compensation:
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary
The Service Director leads the front-of-house experience for a high-end, design-driven restaurant, ensuring every guest interaction reflects the highest standards of hospitality, precision, and elegance. This role oversees daily service operations, drives team performance, and partners closely with culinary leadership to create a seamless, elevated dining experience.
Key Responsibilities
• Oversee all front-of-house service operations, ensuring refined, attentive, and anticipatory hospitality throughout each service period.
• Lead, train, and inspire service teams, including captains, servers, bartenders, and support staff, to maintain consistency, polish, and a deep understanding of guest expectations.
• Develop and maintain service standards, steps of service, and training systems that reflect a luxury dining environment.
• Maintain a strong floor presence, actively engaging with guests, resolving issues, and ensuring memorable experiences.
• Partner with the culinary and beverage teams to support menu launches, wine education, pairing experiences, and special events.
• Manage labor, scheduling, and staffing levels to uphold service quality while meeting financial targets.
• Uphold all health, safety, and sanitation requirements and maintain a well-organized, efficient front-of-house operation.
• Support recruitment, onboarding, and ongoing development of front-of-house talent.
• Drive a culture of professionalism, hospitality, and continuous improvement.
Preferred Qualifications
• 5+ years of leadership in fine dining, luxury hospitality, or high-volume upscale restaurants.
• Deep knowledge of service standards, wine, beverage, and guest-experience programming.
• Strong leadership, communication, and team-development skills.
• Proven ability to manage operations, guest relations, and financial performance simultaneously.
• Experience in design-forward or experiential hospitality environments is a plus.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1484744
Restaurant Associates
Michael Abbey
[[req_classification]]
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Event Planning, Chef, Culinary, Bartender, Hospitality
