Director of Hospitality Operations- New Hyde Park, NY
- Pay Range: 110,000.00- 130,000.00
*Internal Employee Referral Bonus Available
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
We are seeking an experienced and dynamic Hospitality leader to oversee our Hospitality Group and support key client relationships. This high-impact role is responsible for leading our team at the CDC, managing Attendant Supervisors and Attendants, and interfacing with senior-level clients to drive retention, optimize service delivery, and enhance the customer experience.
This is an exciting opportunity to shape strategies that support our retention and customer experience goals, while also identifying opportunities for innovation, revenue growth, and employee engagement.
Essential Duties & Responsibilities
- Oversee all aspects of pantry, coffee, and beverage operations at client sites, ensuring exceptional customer experiences
- Develop and implement policies, procedures, and systems to ensure high-quality service, operational efficiency, and profitability
- Lead the Hospitality team, including hiring, training, scheduling, and performance evaluations
- Coordinate with internal departments to ensure seamless integration of pantry and beverage services
- Monitor inventory levels and control costs through effective purchasing and pricing strategies
- Manage and guide on-site pantry and beverage budgets in collaboration with Account Management teams
- Design menus aligned with guest preferences and industry trends
- Ensure compliance with health and safety regulations, permits, and licenses
- Analyze financial and operational data to identify improvement opportunities and develop action plans
- Deliver exceptional guest service and resolve any service-related issues or complaints
Skills & Qualifications
- Proven ability to set and uphold high standards for hospitality excellence
- Strong verbal, written, and presentation communication skills
- Engaging, professional, and creative leadership style
- Experience managing teams, setting priorities, and driving process improvements
- Strong problem-solving skills with a focus on mutually beneficial solutions
- Ability to lead and manage business meetings and strategic initiatives
- Proficiency in Microsoft Office applications
- Self-motivated, creative thinker, and collaborative team player
Education & Experience
- Bachelor’s degree required
- 7+ years of experience in hospitality-related roles
- 7+ years of experience in the food & beverage industry
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1429497
Canteen
Job Segment:
Food Service, Chef, Culinary, Hospitality
