ASSISTANT GENERAL MANAGER
Salary: $99,000/Yr-$100,000/Yr
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
As the Assistant General Manager, you will support the overall leadership and operational excellence of all non–food service hospitality functions, including conference services, reception, guest experience, and facility-facing service teams. You will partner closely with the General Manager to drive strategic initiatives, elevate service standards, and ensure seamless day-to-day operations.
This role requires a confident, hands-on leader with strong operational acumen, exceptional people leadership skills, and the ability to manage multiple service lines in a fast-paced, client-driven environment. You will serve as a visible leader, decision-maker, and culture champion across the operation.
Key Responsibilities:
Leadership & Client Partnership
•Act as a senior leader and trusted partner to the client, stakeholders, and internal leadership team.
•Represent the operation in the absence of the General Manager, serving as the primary escalation point.
•Build and maintain strong relationships with high-profile clients and senior-level stakeholders.
•Lead and support execution of high-impact meetings, events, and guest experiences.
•Drive strategic service initiatives aligned with client goals and organizational objectives.
•Champion innovation, change management, and continuous improvement across all service areas.
Operations & Performance Management
•Oversee daily operations across all assigned non–food service hospitality functions.
•Ensure all services consistently meet or exceed client expectations, SLAs, and KPIs.
•Partner with the General Manager to manage operational planning, workflows, and resource allocation.
•Develop, implement, and maintain Standard Operating Procedures (SOPs) across departments.
•Conduct operational audits to ensure compliance with service standards and policies.
•Prepare and present operational reports, Monthly Business Reviews, and performance metrics.
•Ensure all guest-facing spaces are presentation-ready and maintained to brand standards.
Team Leadership & Development
•Lead, mentor, and inspire managers and frontline teams, fostering a culture of accountability, engagement, and excellence.
•Support leadership development and succession planning within the operation.
•Oversee onboarding, training programs, and ongoing professional development initiatives.
•Conduct performance evaluations and support individual development plans.
•Lead daily huddles, recognition moments, and service-focused communications.
•Manage staffing plans and labor alignment based on business needs and volume.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1492018
Rapport a specialized division of FLIK Hospitality Group
Job Segment:
Event Planning, Food Service, Hospitality
