Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. The Client Zone and Connections is a conference area serving executives and their direct reports.  Our customers are Wells Fargo C-suite executives, employees, contract staff, and nonprofit organizations. This is an internal client-facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.

Key Responsibilities:

• Provide solutions for presentation needs occasionally under high-pressure circumstances
• Responsible for following protocols for A/V products and services.
• Responsible for completing all AV event setup and teardown for events.
• Provide professional, courteous technical support service to all customers with an emphasis on client services.
• Operational support and training for all AV devices within client’s properties.
• Provide immediate response to requests for assistance to events in progress.
• Setup, calibration, and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
• Setup and operation of portable audio systems including music program and speech reinforcement.
• Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
• Deliver a consistent, outstanding customer service experience
• Provide a professional, calm and polished first impression at all times
• Handle highly sensitive, executive movements, and confidential information with the highest level of discretion
• Anticipate executive needs and resolve minor issues before they escalate
• Collaborate with admins to ensure smooth workflows
• Build positive relationships with executives, admins, customers, facilities, and security
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Preferred Qualifications:

• Minimum of 2-3 years’ work experience in an audio-visual related position
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies
• A bachelor’s degree preferred