CLIENT CENTER HOST - NEW YORK, NY

The Client Center Host is responsible for providing exceptional service to all clients and visitors upon their arrival to the Client Conference Center. This is a highly visible role that will be supporting the firm’s initiative in welcoming high-profile clientele and ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

RESPONSIBLITIES: 

• Proactively stand and greet by the elevator bank to serve as first point of contact in the Client Conference Center.
• Professionally greeting and assisting all visitors, with a strong focus on VIPs and Executives in addition to internal VIPs
• Welcome guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, address VIPs by name and ensuring a memorable first impression.
• Escort guests to designated waiting areas as needed, providing personalized assistance, ensuring their comfort and offering amenities such as water/ coffee/ tea.
• Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.  
• Acting as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs
• Build rapport with VIP guests and maintain positive and professional relationships.
• Maintain clear and effective communication with internal teams to coordinate guest arrivals, special arrangements, and any specific requirements.
• Handle visitors and employee inquiries, feedback, and concerns promptly and professionally, striving to exceed expectations and resolve issues effectively.
• Adhere to established security protocols and confidentiality guidelines when handling VIP guest information to maintain a secure environment.
• Answering VIP requests in a friendly, professional manner, taking messages with accuracy, and appropriately handling or referring questions and requests.
• Implementing established security policies and procedures about arriving and departing VIP clientele.
• Create a lasting positive impression by offering thoughtful and personalized farewell experience, ensuring each interaction concludes on a positive and memorable note.  
• Managing closely all activity in the internal visitor processing system.
• Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution-oriented mindset and liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues.  
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Notify manager(s) on duty of incidents or escalations with accordance to the “20 Second Rule”.
• Maintain professional appearance and comply with uniform and grooming standards.
• Demonstrate understanding of company culture and operational areas.
• Assist with coverage in other locations and maintain flexibility with schedule to meet business needs.
• Participate in daily, weekly, and monthly meetings. 
• Capacity to take on additional duties as assigned by management; responsibilities may be adjusted as needed.