Complex General Manager
Position Title: Complex General Manager
Salary: $130,000 - $140,000
Other Forms of Compensation: Bonus Plan
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary
- Lead day‑to‑day operations across multiple dining and catering units within a large, complex account.
- Provide clear operational structure and tactical oversight to ensure consistency, quality, and an excellent guest experience.
- Support, coach, and develop a team of 12 managers and approximately 90 hourly associates, including early‑career managers.
- Foster a positive, inclusive work environment in partnership with union teams and representatives.
- Serve as the primary point of contact for the client, nurturing a trusted, long‑term partnership.
- Oversee all operational planning, including scheduling, payroll, staffing, and team training.
- Partner with culinary leadership to shape menus, elevate food quality, and ensure best‑in‑class execution.
- Lead high‑touch catering operations within a $5M+ annual events program, ensuring flawless service and alignment with client expectations.
- Implement new culinary and hospitality programs in partnership with Restaurant Associates marketing and culinary teams.
- Guide HR‑related activities including hiring, coaching, and performance management.
- Drive continuous improvement around service standards, operational efficiency, and guest satisfaction across all units
What We’re Looking For
- Experience leading multi‑unit, high‑volume hospitality or foodservice operations, ideally within a large corporate or cultural complex.
- Background managing union workforces and building positive, collaborative relationships.
- Strong leadership presence with the ability to provide structure, support tactical planning, and develop emerging managers.
- A people‑centered approach with a focus on service, partnership, and team growth.
- Demonstrated success building strong client relationships and delivering high‑touch hospitality.
- Experience in large‑scale catering and events.
- Ability to balance big‑picture leadership with hands‑on operational management.
- Strong communication skills, resilience, and a commitment to continuous learning.
- Bachelor’s degree in Hospitality, Culinary Arts, Business, or a related field (or equivalent experience).
- Five or more years of foodservice or hospitality leadership.
- Experience overseeing high‑volume production and catering programs.
- Experience managing financial and operational plans.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1518943
Restaurant Associates
Michael Abbey
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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Payroll, Chef, Culinary, Food Service, Finance, Hospitality
