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Director of Hospitality Learning and Development

 

Salary: $110,000 - $125,000

Other Forms of Compensation: Comprehensive Benefits Package 

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

The Director of Hospitality Learning & Development is responsible for driving enterprise-wide hospitality excellence through the design and delivery of high‑impact training programs. This role serves as a cultural ambassador, reinforcing brand standards and the Company’s Culture of CARE while enabling associates and leaders to deliver consistent, high-quality guest and team experiences.
 
Key Responsibilities:
  • Develop and facilitate learning programs for frontline, supervisory, and leadership teams
  • Partner cross‑functionally with Operational Excellence and People Services to align training with business objectives
  • Champion inclusion, cultural competence, and service excellence initiatives
  • Lead guest experience and quality assurance programs, including guest happiness assessments
  • Analyze performance metrics and feedback to inform continuous improvement

 

Qualifications:
  • Bachelor’s degree or equivalent experience
  • 5–7 years of customer service and operations experience
  • 3+ years of leadership or training experience
  • Strong communication, facilitation, and stakeholder partnership skills
  • Proficiency in Microsoft Office and strong digital literacy
  • Bilingual English/Spanish preferred

 

Travel Requirements:
  • Local travel approximately three days per week
  • Out-of-state travel up to twice per month, including occasional overnight stays

 

This role is ideal for a strategic, people-focused leader passionate about learning, hospitality, and organizational impact.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

 

 

Req ID:  1514198

Restaurant Associates 

Leah Curry 

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