Director of Hospitality and Guest Engagement
Position Title: Director of Hospitality and Guest Engagement
Pay 15
Reports To: Global VP of Operations
Salary: $135,000 - $150,000
Other Forms of Compensation: Benefits, 10% Bonus Eligible
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary
As the Director of Hospitality and Guest Engagement supporting a high-profile global financial services client, you will play a pivotal role in shaping an elevated hospitality experience for both employees and visitors. Drawing on guest experience data and insights, you will design and implement innovative hospitality strategies, training programs, and service initiatives that enhance satisfaction, build a strong culture of service, and set new standards for excellence across multiple locations.
Location: Based in New York City (5 days/week onsite).
Travel: Up to 15% travel to client sites in New York, Chicago, Miami, and Greenwich, CT.
Key Responsibilities:
- Provide vision and leadership to create a reimagined, best-in-class employee and client experience.
- Serve as the primary point of contact for hospitality and guest engagement for a multi-site client portfolio.
- Partner with corporate, client, and on-site leadership teams to set shared goals, develop action plans, and drive measurable outcomes.
- Lead guest experience initiatives that consistently improve satisfaction scores and service quality.
- Use guest feedback and experience data to create SMART goals and continuous improvement strategies.
- Design, communicate, and deliver hospitality training programs that elevate service culture.
- Conduct customer satisfaction surveys, facilitate focus groups, and implement findings into actionable improvements.
- Stay ahead of hospitality and workplace experience trends to introduce innovative solutions and thought leadership.
Preferred Qualifications:
- Bachelor’s degree in Hospitality Management or a related field (or equivalent experience).
- Proven leadership experience in hospitality, fine dining, or food and beverage environments.
- Strong track record of building and maintaining high-level client relationships.
- Demonstrated expertise in service design, guest engagement, and brand standards.
- Excellent communication, presentation, and change management skills.
- Familiarity with Medallia or other customer experience platforms (preferred).
- Bilingual skills are a plus.
What We’re Looking For:
An inspiring, data-driven hospitality leader who thrives in dynamic, high-touch environments, is passionate about elevating guest experiences, and has the ability to influence culture and outcomes across a prestigious multi-city client portfolio.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1447543
Restaurant Associates
Leah Curry
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