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Director of Operations

 

Position Title: Director of Operations 

Salary: $150,000 - $170,000

Other Forms of Compensation: Bonus Plan 

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Restaurant Associates is seeking a collaborative, hands-on Director of Operations to oversee multiple locations and lead teams in delivering exceptional guest experiences. This role is ideal for someone who enjoys being close to the action, spending time on the floor, partnering with General Managers, and actively shaping day-to-day operations.
 
You’ll serve as a key leader across sites, balancing operational excellence with relationship-building. The Director of Operations partners closely with clients, supports and develops leaders, and drives continuous improvement across service, people, and performance.

Key Responsibilities

  • Provide multi-unit leadership across several restaurant locations, ensuring operational consistency and service excellence
  • Partner closely with General Managers, offering coaching, guidance, and real-time support in daily operations
  • Stay actively engaged in the business, including regular on-site presence and floor leadership as needed
  • Build strong, trusted relationships with clients; confidently represent operations in high-visibility interactions
  • Navigate complex or high-pressure situations with professionalism, sound judgment, and a solutions-focused approach
  • Identify opportunities to improve performance, streamline processes, and elevate the guest experience
  • Lead, develop, and grow high-performing teams, with a focus on succession planning and internal mobility
  • Collaborate cross-functionally with culinary, HR, and support teams to drive results
  • Monitor financial performance, including labor, cost controls, and revenue goals
  • Champion a culture of accountability, inclusion, and continuous improvement

What We’re Looking For

  • Experience leading operations across multiple restaurant or hospitality locations
  • A hands-on leadership style with a genuine interest in being present in day-to-day operations
  • Proven ability to coach and develop General Managers and leadership teams
  • Confidence in client-facing situations, with strong communication and relationship-building skills
  • Ability to remain calm, focused, and solutions-oriented in high-pressure environments
  • Strong operational acumen, including financial and performance management
  • A proactive, persistent mindset, someone who follows through and drives outcomes
  • Passion for team development, with a focus on growing talent and building bench strength
  • Experience in fine dining restaurants and high-volume hospitality environments
  • Track record of successfully opening new locations or scaling operations
  • Familiarity with multi-site financial reporting and performance metrics

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

 

 

Req ID:  1535863

Restaurant Associates 

Michael Abbey 

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Chef, Culinary, Hospitality

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