GUEST EXPERIENCE AMBASSADOR
Salary: $30 - $32 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Guest Experience Ambassador provides day-to-day operational and logistical support to ensure the smooth, efficient, and high-quality functioning of the workplace. This role is essential in maintaining a well-organized, service-driven office environment, supporting both employees and guests through responsive and proactive service delivery. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a team-oriented mindset, contributing to a seamless and professional workplace experience.
Key Responsibilities
- Replenish pantry supplies, ensuring consistent availability of food, beverages, and office essentials
- Setup catering in pantry space and conference rooms when necessary
- Maintain cleanliness, organization, and presentation of all common areas
- Provide general site support, responding to day-to-day operational requests
- Assist with light janitorial duties, including maintaining executive office spaces when required
- Support workplace readiness by ensuring areas is prepared for meetings, events, and daily use
- Identify and proactively address operational needs or potential issues
- Set up, configure, and break down meeting rooms to meet operational and client needs
- Replenish beverage stations in pantry area and reception welcome area
- Ensure workstations are free of unused coffee cups and water glasses
- Maintain cleanliness and run dishwasher during daily upkeep
- Replenish pantry space with dishware, coffee cups, water glasses but not limited to
Key Competencies
- Service-oriented with a proactive, can-do attitude
- Strong communication and interpersonal skills
- Dependable, flexible, and responsive
- Detail-oriented with a focus on quality and consistency
- Ability to work independently and as part of a team
- Strong sense of ownership and accountability
Qualifications
- 1–3 years of experience in office services, facilities support, or operations
- Strong organizational and time management skills
- Ability to perform physical tasks, including lifting, moving, and setting up equipment
- Team-oriented mindset with a collaborative approach to work
- Strong attention to detail and commitment to maintaining high standards
- Ability to multitask and adapt in a fast-paced environment
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1545346
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Event Planning, Kitchen, Hospitality
