Global Director of Operations - Reception & Confer
Salary: $160000 - $180000 / year
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
Shape the Future of Workplace Hospitality on a Global Stage
Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high-profile locations worldwide.
This is more than an operations role, it’s an opportunity to define what world-class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.
If you are a visionary leader who thrives in fast-paced, client-driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.
Location: New York City with global oversight across the United States, India, and the United Kingdom
Lead with Vision
- Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
- Elevate service delivery to a best-in-class, hospitality-led experience that sets new industry benchmarks
- Drive consistency while embracing regional nuances and cultural excellence
Inspire High-Performing Teams
- Lead, coach, and empower a diverse, international team of managers and front-line professionals
- Build a culture where service excellence, innovation, and people-first leadership
- Develop future leaders and create clear pathways for growth and succession
Own the Client Experience
- Act as a trusted advisor and strategic partner to senior client stakeholders
- Deliver impactful business reviews and continuously evolve services to exceed expectations
Drive Performance & Growth
- Own operational and financial performance across all locations, balancing excellence with efficiency
- Identify opportunities to enhance service, optimize costs, and expand scope
- Play a key role in retention, innovation, and growth initiatives
Champion Innovation
- Introduce forward-thinking ideas, technology, and service enhancements that redefine guest experience
- Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences
Why This Role Stands Out
- Global Impact: Lead operations across three countries and 14 locations
- High Visibility: Partner with senior leadership and key clients
- Career-Defining Scope: Shape and standardize service on an international scale
- Innovation-Driven: Bring new ideas to life in a forward-thinking environment
- People-First Culture: Be part of Rapport’s renowned hospitality ethos within Compass Group
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1520850
Compass Corporate
JEANNE M LANE
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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Food Service, Receptionist, Hospitality, Administrative
