Lobby Ambassador - NYC
Salary: $24.00 - $25.00 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
As a Lobby Ambassador, you will create a warm, welcoming, and professional environment for all clients, guests, candidates, and employees. Serving as the first point of contact, you will manage front desk operations, assist visitors, and ensure every guest has a seamless and positive experience from arrival to departure.
Key Responsibilities
• Greet and welcome all guests in a friendly and professional manner
• Anticipate guest needs and provide exceptional customer service
• Manage visitor check-in and registration requests through a centralized inbox
• Escort VIP and high-profile guests to meeting locations as needed
• Operate the main switchboard and direct calls appropriately
• Coordinate with internal teams to ensure a smooth guest experience
• Maintain a clean, organized, and professional front desk and lobby area
• Serve as the primary point of contact for lobby activities, questions, and emergencies
• Resolve guest concerns professionally or escalate issues when necessary
• Build positive working relationships with team members and support shared goals
• Provide an efficient and memorable arrival and departure experience for all visitors
• Perform additional duties as assigned
Preferred Qualifications
• Previous experience in hospitality, concierge, reception, or customer service roles
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to multitask and remain professional in a fast-paced environment
• Ability to stand and walk for extended periods
• Some college coursework preferred
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1531531
Rapport a specialized division of FLIK Hospitality Group
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