Lobby Ambassador - Tishman NYC
Salary: $24 - $25 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
As a Lobby Ambassador, you will create a welcoming, professional, and secure environment for all clients, candidates, guests, and employees. Serving as the first point of contact, you will manage front desk operations, assist visitors, coordinate guest services, and ensure a positive arrival experience for everyone entering the facility.
Key Responsibilities
• Greet and acknowledge all guests in a warm and professional manner
• Anticipate guest needs and provide exceptional customer service
• Manage visitor registration requests through a centralized email inbox
• Operate the main switchboard and direct calls appropriately
• Escort VIP and high-touch guests to meeting locations as needed
• Coordinate with internal teams to ensure a seamless guest experience
• Maintain a clean, organized, and professional front desk area
• Serve as the primary point of contact for lobby-related activities and emergencies
• Resolve guest concerns independently or escalate issues when necessary
• Support a positive team environment and collaborate across departments
• Perform additional duties as assigned
Preferred Qualifications
• Experience in a customer service, hospitality, concierge, or reception role
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to stand and walk for extended periods
• Some college coursework
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1532898
Rapport a specialized division of FLIK Hospitality Group
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Front Desk, Event Planning, Administrative, Hospitality
