Maitre d'

Job Summary

The One Club is an intimate dining destination designed around personalized hospitality, meaningful connections, and exceptional service. Serving residents and their guests, the dining room offers a warm, welcoming environment where relationships matter and familiar faces are part of the experience.

The Maitre d' serves as the face of the dining room, creating memorable experiences through genuine hospitality and strong relationship-building. This role
is ideal for a hospitality professional who enjoys engaging with residents, collaborating with building concierge teams, and fostering a sense of community.

Success comes from building trust, anticipating guest needs, and delivering thoughtful service, not managing high-volume operations.

This is a highly visible, hands-on leadership role. The Maitre d' is expected to be an active presence on the floor, supporting service wherever needed, whether pouring wine, crafting a cocktail, delivering dishes, greeting guests, or assisting team members to ensure an exceptional resident experience.

Key Responsibilities

• Serve as the primary host and ambassador of the dining room, creating a welcoming and personalized experience for residents and guests.
• Build meaningful relationships with residents, becoming a trusted and familiar presence within the community.
• Develop strong partnerships with building concierge teams, property management, and community stakeholders to enhance the resident experience.
• Manage reservations, seating arrangements, and guest communications with professionalism and attention to detail.
• Maintain an active presence in the dining room, ensuring guests feel recognized, valued, and cared for throughout their visit.
• Anticipate guest preferences and coordinate personalized service experiences that create loyalty and connection.
• Lead by example through hands-on service, stepping in as needed to pour wine, craft cocktails, deliver dishes, assist with table service, or support the team during busy periods.
• Serve as an extension of the service team, ensuring guests experience seamless hospitality from arrival through departure.
• Coach, mentor, schedule, and support front-of-house team members, fostering a culture of hospitality, teamwork, accountability, and personalized service.
• Provide day-to-day leadership for the dining room, ensuring service standards, operational excellence, and guest satisfaction are consistently achieved.
• Partner closely with culinary and service teams to ensure smooth execution and an elevated dining experience.
• Coordinate intimate private dinners, resident events, and special celebrations, ensuring every detail is thoughtfully executed.
• Gather guest feedback and identify opportunities to enhance service, strengthen relationships, and improve the overall resident experience.
• Uphold dining room presentation, cleanliness, safety, and hospitality standards.
• Support daily administrative responsibilities, reservation management, and guest engagement initiatives.

What We're Looking For

• Experience in hospitality, restaurants, luxury residential communities, private clubs, hotels, or guest relations environments.
• Passion for creating personalized experiences and building long-term guest relationships.
• Strong communication and interpersonal skills with a naturally warm, welcoming presence.
• Experience working with repeat clientele, members, residents, or VIP guests is highly valued.
• Ability to anticipate guest needs and deliver thoughtful, proactive service.
• Experience leading, coaching, and developing front-of-house teams.
• Strong organizational skills and attention to detail.
• Collaborative approach to working with culinary, service, concierge, and property management teams.
• Comfort balancing leadership responsibilities with active participation in service.
• Commitment to creating an inclusive, welcoming, and community-focused dining experience.