PATIENT FOOD SERVICES MANAGER
Salary: 70,000 - 75,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: 12
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
We are seeking an experienced Patient Services Manager to lead our Patient Services Team within a dynamic acute care environment. This role is responsible for overseeing daily patient dining operations, ensuring exceptional service delivery, regulatory compliance, and a positive patient experience.
The Food & Nutrition Department supports a 514-bed academic medical center and provides a comprehensive range of services, including patient dining, retail food operations, catering, clinical nutrition support, and hospitality services. Operating seven days a week, the department is staffed by more than 100 dedicated professionals committed to delivering safe, high-quality, patient-centered nutrition services while advancing the hospital’s mission of excellence in patient care.
Key Responsibilities
- Lead and manage patient food service operations to meet the nutritional and service needs of diverse patient populations.
- Develop and implement departmental goals and service standards in alignment with medical and organizational objectives.
- Recruit, train, mentor, and develop patient services staff, fostering a culture of accountability, teamwork, and excellence.
- Ensure compliance with prescribed diets and dietary modifications while supporting patient preferences and satisfaction.
- Monitor and drive patient satisfaction initiatives, ensuring service excellence and continuous improvement.
- Maintain compliance with all federal, state, and accrediting agency requirements, including HIPAA regulations, patient rights, and confidentiality standards.
- Participate in and lead patient experience programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives.
- Collaborate with clinical and operational leaders to enhance the overall patient dining experience and support optimal patient outcomes.
Qualifications
- Associate degree with at least one year of experience in food service, hospitality, healthcare nutrition services, or a related field; or a bachelor’s degree in Food Service Management, Nutrition, Hospitality Management, or a related discipline.
- Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) credential preferred.
- Minimum of one year of food service management experience, preferably within an acute care or healthcare setting.
- ServSafe® Certification preferred.
- Proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.
- Strong leadership, communication, organizational, and customer service skills with a commitment to patient-centered care.
This is an excellent opportunity for a service-oriented leader who is passionate about enhancing the patient experience through exceptional food and nutrition services in a fast-paced healthcare environment.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
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Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1552981
Morrison Healthcare
AMY S MILLER
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Chef, Culinary, Office Manager, Food Service, Hospitality, Administrative
