RECEPTIONIST / LOBBY AMBASSADOR - LAW FIRM

Rapport is seeking a polished, hospitality-focused Receptionist / Lobby Ambassador to serve as the face of our client location. This role is responsible for creating an exceptional first impression by delivering a warm, professional, and seamless experience for all visitors, clients, attorneys, and employees. The ideal candidate will have prior experience working in a law firm environment and possess a strong understanding of professional services etiquette, confidentiality, and high-touch client service.

Key Responsibilities

• Greet and welcome clients, guests, and employees in a professional and engaging manner.
• Serve as the primary point of contact for all lobby and reception activities.
• Manage visitor registration, security procedures, and guest check-in/check-out processes.
• Coordinate conference room reservations and support meeting preparation.
• Notify attorneys and staff of visitor arrivals and ensure timely guest escorts when required.
• Answer and direct incoming telephone calls with professionalism and discretion.
• Maintain a clean, organized, and welcoming reception and lobby area.
• Assist with hospitality services, including beverage service and meeting support.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Coordinate with building management, security, and workplace teams as needed.
• Respond to guest requests and resolve concerns promptly and professionally.
• Maintain confidentiality of sensitive information and client interactions.
• Support special events, executive visits, and office functions as assigned.

Qualifications

• Minimum of 2 years of experience in a receptionist, front desk, client services, or hospitality role.
• Previous experience working within a law firm or legal services environment is required.
• Exceptional customer service and interpersonal skills.
• Professional appearance and demeanor with the ability to interact confidently with senior executives, attorneys, and clients.
• Strong verbal and written communication skills.
• Ability to exercise discretion and maintain confidentiality at all times.
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite, Outlook, Teams, and visitor management systems.
• Ability to work independently and collaboratively within a professional office setting.

Preferred Qualifications

• Experience supporting executive-level clients and legal professionals.
• Background in luxury hospitality, corporate reception, or workplace experience services.
• Knowledge of conference room technology and meeting support services.

Key Competencies

• Client Service Excellence
• Professional Presence
• Relationship Building
• Communication Skills
• Attention to Detail
• Problem Solving
• Discretion and Confidentiality
• Adaptability and Multitasking

What Success Looks Like

• Creates a welcoming, polished, and professional lobby experience.
• Anticipates client and guest needs before they arise.
• Maintains the highest standards of confidentiality and professionalism.
• Builds strong relationships with attorneys, clients, and workplace partners.
• Consistently represents the Rapport brand through exceptional hospitality and service.

Rapport is committed to delivering world-class workplace hospitality experiences that elevate every interaction and create memorable moments for clients and employees alike.