RECEPTIONIST

Job Summary

The Client Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Client Center.

The Client Center Receptionist supports the executive suite and client meetings and events, working closely with the reservations and planning teams. This highly client-focused role requires refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.

All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Key Responsibilities:

• Deliver a high-touch, luxury hospitality client experience
• Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Client Center
• Manage the Client Center reception desk as a central resource for all guests
• Memorize VIP visitor names and photos to provide a personalized greeting and experience
• Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
• Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
• Implement established security policies and Client Center procedures related to arriving and departing visitors, contractors, and deliveries
• Manage all Client Center activity within the reservations system
• Conduct tours of the Client Center for prospective guests
• Book pop-up or same-day meetings, audiovisual services, catering, and special requests
• Assist with pre-registering guests for meetings and events
• Serve as a hospitality resource by providing wayfinding, amenities, and organizational information
• Communicate guest and meeting requests effectively to appropriate teams
• Maintain thorough knowledge of emergency procedures
• Adhere to the Client Center’s signature hospitality appearance and standards
• Conduct walkthroughs to ensure a clean and organized environment
• Troubleshoot guest and team member requests, including resolving meeting conflicts
• Understand company culture and policies and procedures
• Submit daily reports to appropriate stakeholders
• Conduct room checks prior to simple bookings
• Work closely with planning and reservations teams
• Attend daily operational meetings
• Maintain flexible availability including evenings and weekends

Key Competencies:

• Strong understanding of luxury hospitality and client service excellence
• Excellent organizational and multitasking skills
• Strong attention to detail and follow-through
• Basic meeting planning skills
• Strategic, solution-oriented thinking
• Excellent written and verbal communication skills
• Strong computer proficiency and knowledge of office technology
• Working knowledge of reservations systems
• Ability to perform calmly in a fast-paced environment
• Dependable, ethical, and committed to confidentiality
• Collaborative team player with professional demeanor

Preferred Qualifications:

• 2–4 years of experience in conference services or event coordination
• Working knowledge of audiovisual and catering services
• Degree in Hospitality Management preferred
• Second-language proficiency is a plus