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REGIONAL EXPERIENCE MANAGER

Position Title: REGIONAL EXPERIENCE MANAGER

Salary: $125,000 - $135,000

Pay Grade: 16 

Other Forms of Compensation: BONUS 

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

 

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

This is a full-time hybrid role for a Regional Experience Manager based in the New York City Metropolitan Area, with an opportunity for partial remote work. The Regional Experience Manager will be responsible for overseeing client relationships, enhancing customer experiences, and driving service excellence within their region. Day-to-day tasks include managing projects, implementing strategies to improve customer satisfaction, analyzing operational data, and leading initiatives that align with client goals. The role requires close collaboration with clients, internal teams, and key stakeholders to ensure optimal service delivery and elevate workplace experiences.

 

Qualifications

 

  • Strong analytical skills to assess performance metrics and make data-driven decisions.
  • Excellent communication abilities and interpersonal skills to effectively collaborate with teams and clients.
  • Expertise in customer service and customer experience management, with a focus on enhancing satisfaction and engagement.
  • Proven project management skills, including the ability to lead initiatives and handle multiple priorities.
  • Demonstrated ability to manage client relationships and drive results in a corporate or facility management setting.
  • Familiarity with sustainability practices and workplace safety standards is a plus.
  • Bachelor’s degree in business, hospitality, facility management, or a related field preferred.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Applications are accepted on an ongoing basis.

 

Eurest Services maintains a drug-free workplace.

 

Associates at ESFM are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf 


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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