RESERVATIONIST
Salary: $36.54 - $38.46 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Client Center Reservations Specialist serves as the primary point of contact for all meeting and event space requests within the Client Center, interacting daily with the executive suite. This role oversees the booking process from initial inquiry through day-of changes, working collaboratively with Client Center Reception and Planning team members.
This position supports the executive suite and client meetings and events and is highly client-focused, requiring refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.
All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.
Key Job Duties:
- Deliver a high-touch, luxury hospitality client experience
- Serve as the first point of contact for all meeting and Client Center space inquiries
- Strategically book initial meeting space and clearly communicate availability, guidelines, and required action items to clients
- Manage meeting changes, cancellations, and conflicts promptly and professionally using a solution-oriented approach
- Communicate clearly and effectively with Client Center teams, including catering, audiovisual, reception, and planning partners
- Manage space reservations in accordance with company policies and availability to maximize accommodated booking requests
- Anticipate client needs and proactively identify and resolve issues
- Provide support to Client Center reception and planning teams as needed
- Maintain flexibility to work evenings and weekends as required
Key Competencies:
- Strong understanding of luxury hospitality and ability to exceed client expectations
- Excellent organizational skills with the ability to manage multiple priorities
- High attention to detail and strong follow-through
- Strategic, solution-oriented thinking and problem-solving ability
- Excellent written and verbal communication skills
- Strong computer proficiency and knowledge of office technology and equipment
- Full working knowledge of the reservations system
- Ability to remain calm and effective in a fast-paced, high-demand environment
- Punctual, dependable, and committed to operational excellence
- Discreet, ethical, and dedicated to maintaining confidentiality
- Collaborative team player with a consistent, professional demeanor
Preferred Qualifications:
- 2–4 years of experience in conference services, reservations, or event coordination, preferably in a financial services, executive, corporate, or luxury environment
- Working knowledge of audiovisual and catering services
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1503664
Rapport a specialized division of FLIK Hospitality Group
Job Segment:
Event Planning, Hospitality
