Regional Director of Operations
Position Title: Regional Director of Operations
Salary: $150,000 - $160,000
Other Forms of Compensation: Bonus Plan
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary
Key Responsibilities
- Lead, mentor, and support General Managers and operational leaders across multiple restaurant locations.
- Conduct regular restaurant visits to observe service execution, identify opportunities for improvement, and implement operational enhancements.
- Drive a culture of hospitality, accountability, and service excellence throughout the region.
- Partner with restaurant leadership to improve guest satisfaction, team engagement, and overall operational performance.
- Manage client and stakeholder relationships, serving as the primary escalation point and trusted business partner.
- Oversee financial performance for the region, including P&L management, forecasting, budgeting, labor, and cost controls.
- Analyze key business metrics and develop action plans to improve revenue growth, profitability, and operational efficiency.
- Collaborate with General Managers to create and execute strategic business plans that support growth objectives.
- Support new business development efforts, client presentations, retention strategies, and expansion opportunities.
- Ensure consistent execution of company standards, policies, food safety requirements, and operational procedures.
- Identify market trends, competitive opportunities, and best practices to strengthen business performance.
- Develop succession plans and leadership pipelines while coaching managers to enhance their operational and business acumen.
- Promote a positive, inclusive, and high-performance culture focused on continuous improvement.
What We're Looking For
- Progressive multi-unit restaurant operations leadership experience overseeing multiple locations.
- Fine dining or luxury hospitality experience is required.
- Demonstrated success supporting and developing General Managers and restaurant leadership teams.
- Strong financial acumen with experience managing P&L performance, budgeting, forecasting, and cost management.
- Proven ability to grow revenue, improve profitability, and drive operational excellence.
- Experience managing sophisticated client relationships and delivering exceptional customer experiences.
- Skilled at identifying operational opportunities and implementing practical, results-driven solutions.
- Strong communication and influencing skills with the ability to set clear expectations and hold teams accountable.
- Ability to balance strategic thinking with hands-on operational involvement.
- Comfortable navigating fast-paced environments and making informed business decisions.
- Strong organizational skills with the ability to manage multiple priorities across a large geographic region.
- Proficiency with Microsoft Office Suite and operational reporting systems
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent combination of education and leadership experience.
- Experience within fine dining restaurants, luxury hotels, private clubs, destination dining, or premium hospitality environments.
- Demonstrated success leading multi-unit operations generating significant annual revenue.
- Experience with client-facing business development, contract retention, and relationship management.
- Passion for hospitality, operational excellence, and developing future leaders.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1555574
Restaurant Associates
Michael Abbey
[[req_classification]]
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Relationship Manager, Customer Service
