Regional Director of Operations

Job Summary

JOB DUTIES AND RESPONSIBILITIES:

Serve as temporary interim Regional Vice President during their absence
Responsible for successful audits from The Joint Commission or DNV process
Controls successful new accounts and program start-ups
Increase regional revenue and/or operating profit contribution
Maintains an awareness of the competition and market conditions
Coordinates with other functional areas for resale, reassessment and rebid process
Approves costing in the sales/survey process
Conduct high quality Quarterly Business Review
Assist in developing and/or monitoring a district/unit business plan
Lead and report in accordance with corporate goals for growth, security, and continuity of the respective agreement
Implement KPI improvement strategies
Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
Ensures company and client capital assets are maintained in first class working condition
Effective establishment of the Service Delivery Plan by asset
Responsible for the C-Suite client relationship, client satisfaction, and client retention
Communicate current capabilities, new programs and revenue expansion to client
Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications
Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
Display effective client service in accordance with client satisfaction survey protocol
Participate in regional succession and backfill planning
Mentor and train assigned managers on administrative and personnel matters
Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
Participate in the hiring process to meet staffing objectives
Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment
Responsible for productivity and staffing that is appropriate to the account(s)
Provide recognition for employees when programs are implemented with success
Responsible for coordinating engagement survey action plan
Provide recognition for employee when programs are implemented with success
Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
Execute the client contract and issue timely amendments for change orders
Coordinate with regional leadership for MCC opportunities
Review long term full year forecast quarterly
Review accounts for flash/close meeting monthly with variance documentation
Develop recovery plan when financial goals are not met
Ensure account accruals for liabilities and revenue
Responsible for account collections
Approve high dollar parts/demand and vendor contracts within budgeted levels
Approve capital requests within budgeted levels
Accountable for all reverse supply chain activity (returns, credits, tax)

QUALIFICATIONS:

Education: Bachelor’s Degree in technical discipline or Healthcare Administration or equivalent
Experience: Minimum of ten years servicing a broad representation of clinical/patient care equipment in a hospital environment
Minimum of five years of multiple location management
Minimum of three years managing multiple clinical engineering departments