SENIOR EVENTS MANAGER

Job Summary

The Senior Events Manager will be responsible for the overall leadership, strategic direction, operational oversight, and successful execution all meetings and events for our Client’s flagship office. This role oversees the end-to-end planning, coordination, and delivery of high-profile and complex meetings and events while leading a team of hospitality professionals dedicated to providing an exceptional client and guest experience.

Serving as the primary client contact and operational leader, the Senior Events Manager partners with meeting hosts, executives, clients, and internal stakeholders to deliver innovative event solutions, operational excellence, and world-class hospitality. The Senior Events Manager drives business results through strong client relationships, team development, service excellence, and the achievement of key performance indicators, including profitability, safety, engagement, operational efficiency, and client satisfaction. Will be responsible for recruiting, training, coaching, and mentoring team members while fostering a culture of accountability, collaboration, and continuous improvement. The role champions employee development through performance management, coaching, career planning, and succession planning initiatives.

The Senior Events Manager regularly interacts with senior executives, VIP clients, and key stakeholders and is expected to deliver refined, white-glove service experience while confidently managing multiple priorities and operational demands. They will be empowered to make critical operational decisions, resolve complex client and service challenges, and implement proactive solutions that protect and enhance the client experience while escalating matters appropriately based on scope, risk, or business impact.

Key Responsibilities:

Leadership & Team Development

• Lead, motivate, and inspire a diverse team to deliver exceptional hospitality and conference center services.
• Drive and develop self and team toward building strong client relationships and achieving key performance indicators, including profitability, safety, engagement, operational excellence, and client satisfaction.
• Recruit, onboard, train, coach, and develop hospitality professionals to consistently deliver exceptional service.
• Establish clear performance expectations and provide ongoing coaching, feedback, and recognition.
• Champion employee development through performance evaluations, career development planning, and succession planning initiatives.
• Foster a collaborative, inclusive, and service-oriented culture focused on continuous improvement and operational excellence.
• Identify staffing needs and support workforce planning to ensure appropriate coverage and service delivery standards are maintained.

Client Experience

• Deliver a high-touch, luxury hospitality experience for clients, executives, and guests by anticipating needs and consistently exceeding expectations.
• Oversee the complete event lifecycle for assigned high-profile and complex meetings and events, from initial inquiry and strategic planning through execution and post-event review.
• Serve as the primary point of contact and trusted advisor for meeting hosts, translating business objectives into thoughtful event strategies and exceptional experiences.
• Consult with clients on event concepts, meeting design, agenda flow, room selection, space utilization, service offerings, and creative solutions that maximize the Client Center experience.
• Lead planning meetings, site visits, walkthroughs, and follow-up discussions to confirm objectives, requirements, timelines, and responsibilities.
• Establish and maintain positive, professional relationships with clients, executives, internal stakeholders, and vendor partners through proactive and effective communication.

Event Management

• Oversee all event-related services.
• Lead the day-of operational execution of complex and VIP events, ensuring seamless coordination between internal teams and service partners.
• Serve as the on-site operational lead.
• Manage the day-to-day performance of service partners and vendors.
• Proactively identify operational risks, dependencies, and potential conflicts and develop contingency plans to ensure successful event outcomes.
• Resolve room booking conflicts in partnership with reservations teams.
• Prepare and review event documentation, including event orders, floor plans, timelines, work orders, and operational briefings.
• Lead daily and weekly operational planning meetings to communicate event priorities, changes, risks, and requirements.
• Conduct pre-event inspections to verify readiness of meeting spaces, technology, catering, signage, and service components.
• Maintain visible ownership throughout event execution and respond proactively to changing priorities and client needs.
• Ensure required approvals, billing information, and event-related documentation are processed according to established procedures.
• Maintain expertise in Client Center policies, operating procedures, hospitality standards, event technologies, reservation systems, and service capabilities.
• Maintain flexibility to support evening and weekend events as business needs require.

Key Competencies:

• Demonstrated expertise in luxury hospitality, conference center operations, and executive-level client service.
• Strong leadership experience managing, developing, and motivating teams in a hospitality or client-facing environment.
• Proven ability to recruit, train, coach, mentor, and retain top talent while fostering a high-performing culture.
• Advanced event management expertise, including strategic planning, logistics management, operational execution, and service delivery.
• Strong client consultation skills with the ability to transform business objectives into innovative and practical solutions.
• Exceptional organizational and prioritization skills with the ability to manage multiple complex initiatives simultaneously.
• Sound judgment and decision-making skills with the ability to confidently navigate high-pressure situations.
• Strong operational leadership presence with the ability to align cross-functional teams and service partners around common goals.
• Experience managing vendor and service partner relationships while maintaining accountability for performance outcomes.
• Excellent verbal and written communication skills, including the ability to engage effectively with executives, VIP clients, and stakeholders.
• Strong analytical and problem-solving abilities with a focus on operational excellence and continuous improvement.
• Exceptional attention to detail and commitment to quality execution.
• Proficiency with workplace technology, reservation systems, event management platforms, and Microsoft Office applications.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• Collaborative, accountable, and committed to delivering outstanding client experiences while achieving business objectives.

Qualifications:

• Minimum of seven (7) years of progressive experience managing complex meetings, events, hospitality operations, or conference center services in a corporate, financial services, executive, conference center, workplace experience, or luxury hospitality environment.
• Minimum of five (5) years of leadership experience managing and developing direct reports.
• Demonstrated success leading high-performing teams through coaching, employee development, performance management, and succession planning.
• Proven experience independently managing high-profile meetings and events from concept through execution.
• Strong working knowledge of audio-visual services, catering operations, event production, room setups, and conference center operations.
• Experience leading cross-functional teams and coordinating multiple internal departments and external service providers.
• Proven ability to build strong client relationships and drive operational performance through measurable service outcomes and key performance indicators.
• Experience working directly with senior executives, VIP clients, and other highly visible stakeholders.
• Knowledge of local hospitality, event, and conference service resources preferred.
• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred.