SITE LEAD

Job Summary

The Site Manager serves as the on-site leader responsible for delivering a seamless, high-touch workplace experience aligned with TIAA’s people and service standards. This role curates meaningful on-site experiences, oversees daily workplace operations, and partners closely with cross-functional teams to ensure service excellence across hospitality, conference services, and workplace support functions.

This position also serves as a liaison with Restaurant Associates and provides oversight of executive dining coordination and support, ensuring consistent white-glove experience for senior leaders and client engagement.

The ideal candidate is a polished hospitality and workplace leader who thrives in a fast-paced, executive-facing environment and demonstrates strong operational discipline, client partnership, and people leadership.

Key Responsibilities:

Workplace Experience & Hospitality

• Lead delivery of a premium, hospitality-driven workplace experience.
• Oversee front-of-house services including reception, guest services, and VIP support.
• Ensure consistent white-glove service for executive meetings and client visits.
• Partner closely with Restaurant Associates to support catering and dining needs.

Executive Dining Coordination

• Provide oversight and coordination of executive dining services.
• Liaise with Restaurant Associates leadership to ensure service readiness, menu alignment, and elevated presentation standards.
• Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
• Monitor service quality and drive continuous improvement in the executive dining experience.

Operations Management

• Manage day-to-day operations for the New York site.
• Monitor service levels, space readiness, and overall standards.
• Ensure SOP compliance and continuous process improvement.
• Support budget adherence and expense oversight for the site.

Client & Stakeholder Partnership

• Serve as primary on-site contact for key client stakeholders.
• Build strong relationships with TIAA partners, executive assistants, Restaurant Associates, and vendors.
• Anticipate client needs and proactively resolve service gaps.
• Provide regular operational updates and insights to leadership.

People Leadership

• Lead, coach, and develop the on-site team.
• Drive engagement, accountability, and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture aligned with Compass and TIAA values.

Experience & Programming

• Support workplace engagement initiatives and on-site activations.
• Partner with cross-functional teams on events that build community and culture.
• Leverage feedback and metrics to continuously enhance the associate experience.

Qualifications:

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people-leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments strongly preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems (e.g., reservation tools, service platforms).

Success Profile

The successful candidate will demonstrate:

• Hospitality mindset with white-glove service orientation
• Strong operational rigor and follow-through
• Executive-level communication skills
• Ability to anticipate needs and solve problems proactively
• Collaborative, calm presence in a fast-paced environment