Senior Vice President of Operations

Job Summary:

The Senior Vice President (SVP) of Operations for the Americas is critical to both driving operational excellence within our current operation and shaping the growth trajectory of Compass’ partnership with a large technology client. You will be a key partner to the client team and broader Compass teams across the region. You will be responsible for directing and overseeing all operations (including strategy, program development, governance, financial management, retention and growth, new business mobilization) and defining / maintaining a culture of excellence, safety, and inclusion throughout. You will set standards for operational excellence, and leverage your strong business knowledge, culinary, hospitality, and people management skills to deliver positive results for the Food Program. Specifically, you will oversee all culinary, cafe, food spot, catering and warehouse operations.

The SVP of Operations for the Americas will report to a Compass Sector CEO, and have strong relationships with Compass stakeholders along with regional leadership. You will have the opportunity to inspire, lead, and develop a large team, and collaborate across multiple levels and stakeholders within Compass Group, the client, and our team to deliver on the objectives of the program. You will also be on the global client leadership team. Your immediate team will be made up of Americas region operational leaders and regional support functions, such as finance, human resources, sustainability and safety (across allergens, workplace, and food).

Key to success in the role are strong operational experience, stakeholder management skills, emotional intelligence, the ability to secure action by influence and to move between the strategic and operational. Considered applicants must be based in the New York City area.

The great things you will be expected to do:

• Own all operations and hold both self and team accountable to high standards of user experience, efficiency, sustainability, and operational excellence - intense focus on optimizing the user experience while controlling costs
• Champion user experience and hospitality within the region by setting expectations around what great looks like, and building systems and processes to ensure high standards are maintained and continuously improved
• Ensure the organizational structure for the region is designed to support future and ongoing evolution, and remain agile in approach to meeting client needs
• Lead the client account for the region - create culture, set priorities, drive operational excellence, secure and deliver growth to maintain Compass' position as our client's preferred partner
• Act as the bridge between Compass and client stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery
• Bring ideas and innovation from the wider Compass world and beyond to the account, and drive a culture of excellence and continuous improvement
• Lead the regional account team, comprised of operations and functional leaders
• Develop a strong bench of talent from unit level up through regional roles, and look to import and export talent across wider Compass business
• Act as the conduit for global initiatives implemented across the account, ensuring your region is up to speed and aligned
• Be a member of the global client leadership team, sharing best practices, helping to define global strategy, and taking part in ownership of global account success
• Ensure teams work within budget while maintaining program standards, and monitor/ manage all financial responsibilities
• Lead with a servant leadership approach, understanding that we are stewards of client finances
• Ensure all sector/country and Compass employee guidelines are implemented and adhered to, including creating a culture of food, allergen, and workplace safety
• Communicate with honesty and integrity, creating a culture of inclusion; overall commitment to sustainability and inclusion

Qualifications:

• Advanced degree preferable, but not necessary
• Must have high IQ and EQ
• Minimum of 10 years’ experience leading senior managers
• Proven track record of financial performance and customer satisfaction
• Experience with high volume feeding is helpful
• Operational expertise in managing costs and identifying opportunities for business optimization
• Must have experience leading and being effective in highly matrixed environments, and who gets energy working through complex business models
• Must thrive on promoting outstanding customer experiences and can triage client, customer, and employer challenges
• Must have proven track record of being able to work up, down, and across all levels in complex organizations
• Must have passion for great food and hospitality
• Must have ability to work in a fast paced, changing environment
• Key competencies and leadership traits - committed, excellence oriented, high integrity, honest, endless energy, stakeholder management, communication, emotional intelligence, commercial drive, resilience, critical thinking, action by influence