Service Director

Job Summary

Key Responsibilities

• Serve as the primary host and ambassador of the dining room, creating a welcoming and personalized experience for residents and guests.
• Build meaningful relationships with residents, becoming a trusted and familiar presence within the community.
• Develop strong partnerships with building concierge teams, property management, and community stakeholders to enhance the resident experience.
• Manage reservations, seating arrangements, and guest communications with professionalism and attention to detail.
• Maintain an active presence in the dining room, ensuring guests feel recognized, valued, and cared for throughout their visit.
• Anticipate guest preferences and coordinate personalized service experiences that create loyalty and connection.
• Lead by example through hands-on service, stepping in as needed to pour wine, craft cocktails, deliver dishes, assist with table service, or support the team during busy periods.
• Serve as an extension of the service team, ensuring guests experience seamless hospitality from arrival through departure.
• Coach, mentor, schedule, and support front-of-house team members, fostering a culture of hospitality, teamwork, accountability, and personalized service.
• Provide day-to-day leadership for the dining room, ensuring service standards, operational excellence, and guest satisfaction are consistently achieved.
• Partner closely with culinary and service teams to ensure smooth execution and an elevated dining experience.
• Coordinate intimate private dinners, resident events, and special celebrations, ensuring every detail is thoughtfully executed.
• Gather guest feedback and identify opportunities to enhance service, strengthen relationships, and improve the overall resident experience.
• Uphold dining room presentation, cleanliness, safety, and hospitality standards.
• Support daily administrative responsibilities, reservation management, and guest engagement initiatives.
• Develop and cultivate relationships with residents, guests, concierge teams, and community partners to identify opportunities for private dining experiences, celebrations, and special events.
• Promote and sell private dining, social gatherings, and exclusive event experiences, helping drive participation, engagement, and revenue growth.
• Conduct site tours and host prospective clients, showcasing the dining room, hospitality offerings, and event capabilities.
• Collaborate with culinary and operations teams to design customized event experiences that align with resident preferences and Club standards.
• Prepare event proposals, coordinate booking details, and serve as the primary point of contact throughout the planning and execution process.
• Build awareness of club programming, special events, and dining experiences through resident engagement, relationship-building, and concierge partnerships.
• Monitor event performance, guest feedback, participation trends, and revenue results, identifying opportunities to enhance offerings and increase event utilization.
• Partner with leadership to establish event sales goals, support revenue initiatives, and contribute to the continued growth of The One Club experience.
• Maintain accurate event records, inquiries, contracts, and follow-up communications to support a seamless guest and client experience.

What We're Looking For

• Experience in hospitality, restaurants, luxury residential communities, private clubs, hotels, or guest relations environments.
• Passion for creating personalized experiences and building long-term guest relationships.
• Strong communication and interpersonal skills with a naturally warm, welcoming presence.
• Experience working with repeat clientele, members, residents, or VIP guests is highly valued.
• Ability to anticipate guest needs and deliver thoughtful, proactive service.
• Experience leading, coaching, and developing front-of-house teams.
• Strong organizational skills and attention to detail.
• Collaborative approach to working with culinary, service, concierge, and property management teams.
• Comfort balancing leadership responsibilities with active participation in service.
• Commitment to creating an inclusive, welcoming, and community-focused dining experience.