VICE PRESIDENT EXPERIENCE
Salary: $160000 - $175000 / year
Other Forms of Compensation: bonus
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Rapport is seeking a dynamic and strategic Vice President of Experience to lead workplace experience and operational excellence initiatives across a regional portfolio of premier financial services clients throughout New York City and additional markets as necessary.
This role will serve as a senior experience leader focused on elevating hospitality, employee engagement, service culture, and operational performance across multiple client locations. The VP of Experience will partner closely with client stakeholders, on-site leadership teams, and cross-functional support partners to deliver consistent, hospitality-driven experiences that reflect Rapport’s commitment to service excellence and innovation.
The ideal candidate brings a hospitality mindset, strong operational leadership, executive presence, and a passion for creating elevated workplace experiences within high-profile corporate environments.
Key Responsibilities
- Lead and execute regional workplace experience strategies across multiple financial services accounts
- Develop and elevate a luxury-inspired workplace hospitality culture by building service capabilities, experience programs, brand standards, and engagement initiatives that align with both Rapport’s service philosophy and each client’s organizational culture.
- Drive operational excellence initiatives, service standards, and hospitality best practices across the portfolio
- Develop and implement experience playbooks, SOPs, assessment tools, and KPI reporting frameworks
- Partner with client leadership to identify opportunities that enhance employee engagement, workplace culture, and service delivery
- Ensure consistent execution of white-glove hospitality standards across reception, events, amenities, culinary, and workplace services
- Conduct operational reviews and leadership assessments to identify gaps and drive continuous improvement
- Collaborate with training and operational teams to support team development, service consistency, and culture initiatives including a high frequency of on the job observation and coaching
- Present operational insights, performance trends, and strategic recommendations during client business reviews
- Act as a trusted advisor and senior escalation partner for experience-related initiatives and opportunities
- Design and implement regional programs that enhance employee engagement, workplace satisfaction, and return-to-office experiences
- Monitor, evaluate, and apply emerging workplace hospitality and experience trends, best practices, and service innovations to continually elevate the employee and guest experience.
- Champion innovation, accountability, and a people-first service culture throughout the region
Qualifications
- 10+ years of leadership experience in hospitality, workplace experience, operational excellence, or corporate services Preferably in luxury hotel or hospitality setting
- Proven success managing multi-site or regional operations within corporate, hospitality, or financial services environments
- Strong executive presence and relationship management skills
- Experience developing operational standards, KPIs, and service improvement initiatives
- Ability to lead cross-functional teams within fast-paced, client-facing environments
- Excellent communication, presentation, and strategic planning skills
Preferred Experience:
- Financial services or professional services experience preferred
- Luxury hospitality or white-glove service background strongly preferred
- Experience supporting premium workplace environments in New York City
Core Competencies
- Hospitality Leadership
- Operational Excellence
- Client Partnership
- Employee Experience
- Strategic Thinking
- Change Management
- Continuous Improvement
- Executive Communication
- Team Development
- Service Innovation
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1533946
Rapport a specialized division of FLIK Hospitality Group
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment:
Event Planning, Relationship Manager, Chef, Culinary, Hospitality, Customer Service
