Vice President of Operations

Job Summary

• Provide strategic leadership and oversight for a portfolio of restaurant operations across multiple markets and regions.
• Lead, coach, and develop General Managers and operational leadership teams to achieve business objectives and strengthen leadership capabilities.
• Establish and execute operational strategies that support revenue growth, profitability, guest satisfaction, and long-term business success.
• Champion a culture of hospitality, operational excellence, inclusion, accountability, and continuous improvement.
• Build and maintain strong partnerships with clients, stakeholders, and executive leadership, serving as a trusted advisor and key business partner.
• Drive consistent execution of service standards, food safety requirements, operational processes, and company policies across all locations.
• Analyze operational and financial performance metrics to identify trends, risks, and opportunities, implementing action plans that drive measurable results.
• Oversee regional and enterprise-level financial performance, including budgeting, forecasting, labor management, revenue optimization, and cost controls.
• Partner with culinary, finance, human resources, and business development leaders to support organizational initiatives and growth strategies.
• Lead succession planning efforts and talent strategies that strengthen leadership pipelines and support employee development.
• Support client retention, contract renewals, new business pursuits, and expansion opportunities through operational expertise and executive-level relationship management.
• Evaluate market trends, competitive landscapes, and emerging hospitality practices to drive innovation and business performance.
• Sponsor change management initiatives and operational transformation efforts that enhance efficiency, scalability, and guest experience.
• Serve as a visible and engaged operational leader by regularly working alongside restaurant teams in the field, assessing performance, identifying opportunities for improvement, and ensuring alignment with service, financial, and guest experience objectives.
• Foster collaboration across regions and departments to share best practices and drive consistent results throughout the organization.

What We're Looking For

• Progressive leadership experience overseeing multi-unit restaurant, hospitality, foodservice, or related operations at a regional, divisional, or executive level.
• Experience leading large-scale operations across multiple locations, markets, or geographic regions.
• Demonstrated success developing and mentoring senior operations leaders and building high-performing teams.
• Strong financial acumen, including experience managing complex P&L performance, forecasting, budgeting, labor strategies, and operational efficiencies.
• Proven ability to drive revenue growth, improve profitability, and execute business strategies that deliver sustainable results.
• Experience managing sophisticated client relationships and navigating complex stakeholder environments.
• Strong communication, presentation, and influencing skills with the ability to engage teams at all organizational levels.
• Ability to balance strategic thinking with operational involvement and hands-on leadership.
• Experience leading change, driving organizational transformation, and implementing scalable business solutions.
• Proficiency with Microsoft Office Suite, data analytics tools, and operational reporting systems.
• Experience within fine dining restaurants, luxury hospitality, private clubs, hotels, destination dining, premium foodservice, or related guest-focused environments.
• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field, or an equivalent combination of education and leadership experience.
• Demonstrated success overseeing operations generating significant annual revenue across multiple business units.
• Experience supporting new business development, client retention strategies, and contract growth initiatives.
• Familiarity with multi-site hospitality operations, restaurant technology platforms, labor optimization tools, and performance analytics.
• Passion for hospitality, guest experience, operational excellence, and developing future leaders.

• Progressive leadership experience overseeing multi-unit restaurant, hospitality, foodservice, or related operations at a regional, divisional, or executive level.
• Experience leading large-scale operations across multiple locations, markets, or geographic regions.
• Demonstrated success developing and mentoring senior operations leaders and building high-performing teams.
• Strong financial acumen, including experience managing complex P&L performance, forecasting, budgeting, labor strategies, and operational efficiencies.
• Proven ability to drive revenue growth, improve profitability, and execute business strategies that deliver sustainable results.
• Experience managing sophisticated client relationships and navigating complex stakeholder environments.
• Strong communication, presentation, and influencing skills with the ability to engage teams at all organizational levels.
• Ability to balance strategic thinking with operational involvement and hands-on leadership.
• Experience leading change, driving organizational transformation, and implementing scalable business solutions.
• Proficiency with Microsoft Office Suite, data analytics tools, and operational reporting systems.
• Experience within fine dining restaurants, luxury hospitality, private clubs, hotels, destination dining, premium foodservice, or related guest-focused environments.
• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field, or an equivalent combination of education and leadership experience.
• Demonstrated success overseeing operations generating significant annual revenue across multiple business units.
• Experience supporting new business development, client retention strategies, and contract growth initiatives.
• Familiarity with multi-site hospitality operations, restaurant technology platforms, labor optimization tools, and performance analytics.
• Passion for hospitality, guest experience, operational excellence, and developing future leaders.