CATERING SALES ADMIN - Prudential Center

Job Summary

Summary:  Responsible for clerical functions and administrative support of Catering Team.  

Responsibilities:

• Reply and vet all leads via phone or email
• Assist Director of Sales in creating quotes, generating accurate event orders
• Assist Director of Sales in monitoring all event calendars for all businesses, with a focus on organization and accuracy.
• Assist with the maintenance of catering system, and CRM including converting leads, maintaining all documents, guest databases, and informational materials.
• Ensure pre-meal tastings and critiques are conducted and feedback is recorded as needed
• Establish and maintain service standards and hospitality best practices
• Organize all internal communications relating to the production of event, while meeting weekly deadlines for completion of food, beverage, in-house equipment, and rental equipment orders, including post-event synopsis
• Responsible for managing internal communications, ensuring that any issues, changes, or required logistics that impact events are documented
• Proactive approach to handle challenges that arise and an ability to quickly troubleshoot problems on the event day
• Assist in handling client needs leading up to and on event day
• Assist with typing, organizing, and sending event documents

Essential Functions:

• The ability to work independently or as part of a team
• Excellent communicator and with superb verbal and written communication skills
• Manage and train staff to follow Levy's standards of excellence
• Organized approach to projects
• Target and collaboration driven team leader
• Able to inspire others to be creative and work hard; morale builder
• Adaptable in fast-paced and challenging work environment
• Motivated self-starter, process-oriented with high attention to detail
• Work in a fast-paced environment, managing multiple projects/assignments with tight deadlines
• Able to work nights, weekends, holidays, and a variable schedule, per the needs of the business

Experience / Qualifications:

• 1+ years’ experience in an account or event management role in catering or similar business
• Proficient in a variety of technology systems, especially Catering Software Programs, CRMs, Microsoft Office and Microsoft Excel
• Strong understanding of service and operations as it pertains to catering
• Strong understanding of varied and diverse cuisine and beverage, including beer, wine, and spirits knowledge