MGR, CUSTOMER SVC II
- Schedule: Hours: 5:30am to 2:00pm Monday - Friday, Overtime may be required.
- Pay Range: 55,000.00- 57,000.00
*Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Customer Service Coordinator is the primary point of contact and link between Fresh and Ready Food Group and its customers. This role requires strong customer interaction skills and is responsible for ensuring customer satisfaction, retention, and fulfillment of customer needs. The position supervises and coordinates office staff while acting as an assistant manager to the Office Manager and maintaining the highest standards of customer service.
Key Responsibilities:
- Serve as the primary contact for customers via phone, email, chat, or in person.
- Provide accurate and timely information regarding products and services.
- Handle customer complaints, troubleshoot issues, and provide effective solutions to ensure satisfaction.
- Communicate customer issues and complaints to the Office Manager, Operations, and Quality Assurance teams.
- Process specialty and exception orders, including add-on orders, late orders, incorrect date orders, order deletions, catering requests, and special event orders.
- Serve as the subject matter expert for the ordering system.
- Conduct quarterly customer service check-in calls with each customer.
- Create and maintain an up-to-date customer contact list.
- Assist the sales team with customer acquisitions and onboarding.
- Perform sales analysis and generate sales and production reports.
- Lead new customer orientation and onboarding activities.
- Set up new customers in the accounting and ordering systems.
- Update routes and users in the ordering system as requested.
- Perform additional duties as assigned.
Preferred Qualifications:
- Bachelor’s degree preferred; associate degree or equivalent combination of education and experience accepted.
- Minimum of 1 year of related customer service experience; 1 to 2 years preferred.
- Food and beverage industry experience preferred.
- Route management, retail, or merchandising experience a plus.
- Valid Non-CDL Class C driver’s license (if required by state) with a good driving record and a minimum of 3 years driving experience.
- Ability to operate or willingness to learn material handling equipment such as box trucks or handcarts.
- Excellent verbal and written communication skills.
- Ability to travel to client sites as needed.
- Strong commitment to delivering world-class service.
- Ability to lift up to 50 pounds consistently.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1527006
Canteen
Nearest Major Market: Milwaukee
Job Segment:
Food Service, Chef, Culinary, Merchandising, Hospitality, Customer Service, Retail
