Premium Suites Food & Beverage Expo Lead - Kia Center

Job Summary

The Food & Beverage Expo Lead is responsible for coordinating the efficient and accurate flow of food and beverage from the main kitchen to the Suites department during events. This position serves as a key communication link between the Culinary Team, Suites Operations, and Food & Beverage Runners, ensuring orders are complete, accurate, properly presented, and delivered to the correct suite in a timely manner.

Essential Duties & Responsibilities

Pre-Event Suite Readiness

•    Conduct pre-event walkthroughs of suites to verify food and beverage setups are complete and presentation standards are met.
•    Review suite menus and event orders to ensure each suite is set according to the appropriate menu and service requirements.
•    Identify missing, incorrect, or incomplete items and communicate needs to the appropriate Culinary or Suites leader for resolution.
•    Confirm food stations, buffets, serviceware, condiments, signage, and other required items are properly placed prior to guest arrival.
•    Assist the Suites team with final readiness checks before doors open.

Kitchen Expo & Food Coordination

•    Manage the primary food expo area supporting Suites and oversee the flow of food from the main kitchen to suite delivery.
•    Serve as the primary operational liaison between the Culinary Team and Suites Operations throughout the event.
•    Review outgoing food to ensure items are complete, accurate, properly presented, and assigned to the correct suite.
•    Organize orders and prioritize deliveries based on suite number, service timing, menu requirements, and operational needs.
•    Communicate missing items, refires, special requests, dietary needs, or other concerns directly with the Culinary Team.
•    Monitor ticket and order flow to prevent delays and proactively communicate potential service issues to Suites leadership.
•    Maintain an organized and efficient expo area throughout the event.

Food & Beverage Runner Supervision

•    Direct Food & Beverage Runners and ensure they understand assigned delivery locations and priorities.
•    Verify runners are taking the correct items to the correct suite before leaving the kitchen or expo area.
•    Coordinate runner assignments based on volume and operational needs.
•    Provide clear direction regarding urgent deliveries, replenishment requests, refires, and special orders.
•    Monitor runner flow and reposition team members as necessary to maintain efficient service.
•    Coach runners on proper food handling, presentation, communication, and delivery expectations.
•    Immediately address or escalate performance and service concerns to Suites leadership.